FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My prices are competitive and fair. I do outstanding work and believe I should be compensated for that. I don’t cut corners, and I don’t use inferior products. In most cases the work will be regarding your home, which in most cases is going to be your largest investment. For that reason, getting the lowest price is not always the best way to go. I provide a job price when warranted and when I charge by the hour, my hourly rate is $70/hour. When I must go to purchase supplies, I don't charge the hourly rate and I don't charge for mileage, but I do add 20% to whatever I purchase to compensate me for my time and fuel. With that said, I get a discount from the major stores that I pass onto customers, so I typically get 10% to 15% off and then I add 20%.
- What is your typical process for working with a new customer?
Communication is the key. If it’s a simple job, we can discuss it over the phone and maybe the customer can send a picture or two. For larger jobs I will visit the job site to discuss the criteria established by the customer. I like to iron out all details as to avoid surprises. Details typically include price, materials, and time frame for completion. I dont charge to view a job or provide an estimate.
- What education and/or training do you have that relates to your work?
It depends how you look at this. I was in the military for 24 years (retired Air Force) and worked for the government for an additional 14 years after the military. I was a federal agent for my entire 38-year career. My master’s degree is in the Forensic Sciences. All of this relates to what I do now in that I am disciplined, accurate, trustworthy and I place a tremendous emphasis on attention to detail - all of this benefits the customer.