FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Direct expenses encompass the tangible items directly related to providing cleaning services. These include costs incurred for cleaning supplies, such as detergents, disinfectants, and specialized equipment. Additionally, equipment maintenance and repair expenses should be considered to ensure the longevity and efficiency of your cleaning tools. Transportation costs, such as fuel or vehicle maintenance, are also significant factors that contribute to direct expenses.
- What is your typical process for working with a new customer?
1. Initial Contact and Inquiry: • Client Inquiry: The client reaches out through a call, email, social media, or an online form to inquire about services. • Gathering Information: Ask questions to understand the client’s needs, including the type of space, square footage, specific services needed, frequency of service, and any special requirements. 2. Consultation and Quote: • Site Visit or Virtual Assessment: For larger or more complex jobs, a walkthrough or video call may be scheduled to assess the space and scope of work. • Customized Quote: Provide a detailed quote based on the assessment, outlining what’s included and any additional options that can be added on. • Discuss Client Preferences: Confirm any product or equipment preferences (e.g., eco-friendly products or particular scents) and address any special instructions. 3. Scheduling: • Set a Date and Time: Work with the client to choose a convenient date and time for the service. • Confirm Logistics: Ensure entry details, parking, and any security codes are discussed if necessary. 4. Service Preparation: • Client Preparation: Communicate any pre-service instructions, such as clearing countertops or floors if needed. • Gather Supplies and Equipment: Prepare the necessary cleaning supplies and equipment for the specific type of job. 5. The Cleaning Service: • Arrival and Introduction: Arrive on time, greet the client, and go over the plan for the cleaning service if they’re present. • Service Execution: Follow the agreed-upon scope of work, paying attention to detail and specific client requests. • Check for Quality: Inspect work to ensure it meets both the company’s and client’s standards before leaving. 6. Client Walkthrough and Feedback: • Review with the Client: If the client is present, do a walkthrough to show the completed work and address any questions. • Collect Feedback: Ask the client for immediate feedback to ensure they’re satisfied or if there’s anything else needed. 7. Follow-Up and Payment: • Invoice or Payment Collection: Provide the invoice and go over payment options. Depending on the arrangement, payment may be collected on-site or sent digitally. • Follow-Up Message: Send a thank-you message, encourage feedback, and remind them about options for future services or discounts on recurring cleanings. 8. Client Relationship Building: • Keep in Touch: Add the client to your mailing list or follow-up schedule to inform them about promotions or additional services. • Offer Loyalty Perks: For clients who opt for regular service, provide loyalty discounts or priority scheduling.
- What education and/or training do you have that relates to your work?
I have a solid educational background that supports my work in the cleaning industry and business management. I attended the University of Phoenix, where I earned an associate degree in criminal justice and a bachelor’s degree in human services. The training I received during my studies equipped me with strong organizational, communication, and problem-solving skills. These skills are essential for understanding client needs, managing teams effectively, and ensuring high-quality service. My education in human services has particularly helped me build rapport with clients, prioritize their satisfaction, and tailor services to meet their specific needs. This training, combined with my hands-on experience in various roles, has contributed to the success and growth of T&T Affordable Cleaning Service LLC.