KMA Property Management, LLC

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25 recent inquiries • Responds within a day

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Introduction

Your 100% satisfaction is our bottom line. We will always respect your home and your time.

Overview

Hired 30 times

Serves Towson, MD

Background checked

License verified

8 employees

12 years in business

Business hours

SunClosedMon8:00 am - 3:00 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, Venmo, and Zelle.

Social media

Facebook

Reviews

Customers rated this pro highly for work quality, value, and punctuality.

4.0

4 reviews

5

75%

4

0%

3

0%

2

0%

1

25%

Jake W.

Jun 13, 2023

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Hired on Thumbtack

Rob and his crew were great. They did my window repair job for well under what others were willing to do it for and did a great job with it

Details: 2 - 4 windows • Broken glass • Fixed / picture (does not open) • Residential

Window Repair

Kate L.

Nov 1, 2023

·

Hired on Thumbtack

Rob was unethical and dishonest. He collected over $800 from me last spring to put in two windows and a door, then only put in the windows. He kept saying that he just needed to order the door and then he'd put it in, but now it's November and he still hasn't put it in or given me a refund. Over and over I've had to call and text him, just for him to tell me he'd get things in place and then get back to me within a few day. Then he wouldn't get back to me, I'd call again, and he'd put me off again. This has been going on for 5 months. I don't believe a word he says now and it's obvious that he's just taken my money and run. I paid $800+ for him to put in two windows and put me off for 5 months. Don't go anywhere near him.

Details: Door • Window • 3-5 screens • My home, venue, etc.

KMA Property Management, LLC's reply

Kate, I think a big part of the issue here is a miscommunication between you and your husband. The items you stated we were hired to fix/repair is clearly not on our work scope. We never replaced windows at your property and the work scope called for us to repair your screen door. We completed every item on the work scope agreed to by your husband. In addition, we took care of a few items that were not on the work scope at the request of your husband at no charge. I have even offered to refund the cost of a door replacement to you as a gesture of good faith. Kate the cost of the scope of work you stated isn't even correct. I understand you perception is we didn't finish the job correctly but before you blast someone publicly it is appropriate to have all of the facts straight before you do that. Again, as a good will gesture I am willing to refund the cost of the screen door as that seems to be what you are upset about. Let me know how you would like to proceed as you have all of my contact information

Screen Installation or Replacement

Sidney R.

Feb 4, 2020

Timothy F.

Jun 26, 2023

·

Hired on Thumbtack

Details: Exterior door (e.g. front door, patio door) • Basic door (swings open and shut) • Wood • Problems opening the door • Home

Door Repair

Credentials

License

License Type: Home Improvement Contractor (MD)

License verified on 11/2/2024

Background Check

Robert Griffin

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We have very competitive pricing
What is your typical process for working with a new customer?
Call us and we will come out and give you a free no hassle quote. If you decide to work with us we will get your job done on time all the while respecting your home and your time
What education and/or training do you have that relates to your work?
We are fully licensed by the State of Maryland, we have been in the construction business for over 20 years.