FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Give customers a breakdown of your costs and business expenses to show them where their money goes. It's also important to keep your customers updated with price changes, and let them know ahead of time before you implement them.
- What is your typical process for working with a new customer?
I like to communicate well with clients and build a relationship. Take the time to be professional and personable with my clients. I listen well to my clients, active listening is a skill I practice every day. Use analogies to help explain the process or procedure and Develop a standard of customer service. As long as Disputes occur, please resolve them as quickly as possible.
- What education and/or training do you have that relates to your work?
I worked with a Masonry company for 10 years and really love the business. I applied what I learned from the company and the skills I have to start my own business in Masonry.