FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We pair competitive pricing with quality work and craftsmanship. We work with a $42 dispatch & diagnosis fee to go to your home and accurately diagnose the issue. This fee is auto-discounted should you decide to proceed with your plumbing repair/replacement while we are there. We offer free estimates for larger planned projects.
- What is your typical process for working with a new customer?
Once we are at your home, we ask questions and gather as much information as we can, evaluate the issue, and run plumbing checks to accurately diagnose the cause and recommend a solution. If you agree to proceed with us, we get to work right away or schedule the project start date (for multi-day projects). You then receive an invoice containing descriptions of the work performed along with any pictures you may want to download and keep for your records.
- What types of customers have you worked with?
All types! We proudly service residential and commercial customers for all plumbing projects-- big or small.