FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Though I don't work for free as this is my business I also realize that in many cases the customer could " do it themselves" this is why my quote is low. Especially for an initial work session I want the customer to learn about my speciality and commitment of service and not be stuck on a price point. I do a referral service as well for repeat clients and for anyone that comes my way -
- What is your typical process for working with a new customer?
Brief email introduction- perhaps a brief call though not necessary - 5-10 key questions. Within 24-72 hours pulling together options - getting feedback and proceeding to the booking- I'm always transparent with the process and maintain lots of communication along the way for my clients from gathering information to payment details- booking and follow up .
- What education and/or training do you have that relates to your work?
I have my LLC business license and have attended several out of state training conferences and meet and greet sessions with cruise lines and hotel groups. I have personal experience with creating unique adventures for students and their families in which I not only did the planning but also traveled with each and every group as their tour guide leader..... Regarding training, I'm always keeping up to date on the latest changes to flight plans, resort and destination details, etc.... For honeymoon couples I am frequently in workshops and conferences to keep up on all of the important details that are critical when celebrating or having such an event as a wedding or honeymoon.