FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As the owner of a general contracting construction company with annual sales exceeding $1,000,000, transparency and clarity in pricing are crucial for our customers. Here's what customers should know about our pricing: 1. **Customized Quotes:** Our pricing is tailored to the unique requirements of each project. We take into account factors such as project scope, size, materials, labor, and any special considerations. We provide detailed, itemized quotes to ensure transparency. 2. **Competitive Pricing:** While we prioritize delivering quality work, we also aim to remain competitive in the market. Our pricing reflects a balance between the value we provide and the cost to the customer. 3. **Clear Pricing Breakdown:** Our quotes include a clear breakdown of costs for materials, labor, permits, subcontractors (if applicable), and any other project-related expenses. This allows customers to understand where their investment is allocated. 4. **Change Orders:** If any changes or additions are requested during the project that deviate from the original scope, we provide written change orders with updated pricing and timelines. We obtain customer approval before proceeding with changes. 5. **Open Communication:** We encourage open and honest communication with our customers regarding budget constraints and financial expectations. This helps us work together to find solutions that align with their goals. 6. **Payment Schedule:** Our contracts include a payment schedule that outlines when payments are due at different project milestones. We typically avoid requesting the full payment upfront to ensure customers are comfortable with the process. 7. **Value for Investment:** We emphasize delivering value for the customer's investment. Our pricing reflects the quality of work, expertise, and attention to detail that we bring to every project. 8. **No Hidden Fees:** Customers should be aware that we do not hide fees or surprise charges. Any potential additional costs, such as unforeseen issues or changes in project scope, are discussed and agreed upon with the customer. 9. **Quality Assurance:** Our commitment to high-quality workmanship means that we prioritize using quality materials and skilled labor, even if it comes at a slightly higher cost. This ensures the longevity and durability of the finished project. 10. **Warranty and Post-Project Support:** Customers should know that our pricing includes warranties on our work. We stand behind our projects and offer support for any issues that may arise after completion. 11. **Transparency in Profit Margin:** While we aim to be profitable to sustain our business and provide excellent service, we are transparent about our profit margin. Customers can trust that they are getting a fair and competitive price. 12. **Multiple Quotes:** Customers are encouraged to seek multiple quotes from different contractors to compare pricing and services. We are confident that our pricing reflects the value we offer. Our goal is to establish trust and provide a clear understanding of the pricing structure to ensure that customers feel confident and informed when choosing our general contracting services for their construction projects.
- What is your typical process for working with a new customer?
Working with new customers in our construction company, where we primarily focus on exterior work but have expertise in various areas, involves a well-structured process to ensure a smooth and successful partnership. Here's a typical process for working with new customers: **1. Initial Inquiry:** - When a potential customer reaches out, our first step is to engage in open communication. We encourage them to share their project details, goals, and any specific requirements they may have. **2. Discovery Meeting:** - We schedule a discovery meeting, either in person or virtually, to better understand the customer's needs. During this meeting, we ask questions and listen carefully to gather comprehensive project information. **3. Site Visit and Assessment:** - For exterior projects, we conduct a site visit to assess the property. This allows us to evaluate the scope of work, site conditions, and any potential challenges. We take measurements and gather relevant data. **4. Design and Planning (if applicable):** - If the project involves design work, such as architectural plans or landscaping designs, we collaborate with the customer or their chosen architect to create a detailed plan that aligns with their vision and budget. **5. Detailed Proposal:** - We prepare a comprehensive proposal that outlines the scope of work, project timeline, materials to be used, pricing, and payment terms. Our proposals are transparent and easy for the customer to understand. **6. Review and Adjustments:** - We review the proposal with the customer and address any questions or concerns they may have. If necessary, we make adjustments to the proposal to accommodate their preferences or budget constraints. **7. Contract Agreement:** - Once the customer is satisfied with the proposal, we proceed to draft a detailed contract that includes all project specifications, terms, and conditions. The customer reviews and signs the contract. **8. Permits and Approvals:** - If required, we assist the customer in obtaining the necessary permits and approvals from local authorities. We ensure compliance with all regulations. **9. Project Commencement:** - With the contract in place and permits secured, we schedule the project start date. Our team arrives on-site, and work begins according to the agreed-upon timeline. **10. Ongoing Communication:** - Throughout the project, we maintain open and transparent communication with the customer. We provide regular updates on progress, address any questions or concerns, and keep them informed about any unexpected developments. **11. Quality Assurance:** - We prioritize quality workmanship and conduct regular inspections to ensure that the project is meeting our high standards and the customer's expectations. **12. Completion and Handover:** - Upon project completion, we conduct a final walkthrough with the customer to ensure their satisfaction. We address any remaining items on a punch list and provide any necessary documentation. **13. Warranty and After-Sales Support:** - We stand behind our work and offer a warranty for our services. We provide the customer with information on how to reach us for any post-project support or warranty claims. **14. Customer Feedback:** - After the project is completed, we seek feedback from the customer to assess their level of satisfaction and gather insights for continuous improvement. This well-defined process ensures that our customers receive a high level of service, quality workmanship, and a positive experience throughout their project, whether it's an exterior renovation, construction, or any other type of work we undertake.
- How did you get started doing this type of work?
It all started for me as a kid when I was not at school I was working with my best friends father who owns a construction company doing a little bit of everything. I have everything I know to this gentleman and I’m sincerely thankful since then I’ve open my own company and then have been in business for myself for the past eight years