FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Quoted pricing is usually final. However, if our Scrubbies Cleaning Teams arrives at your location, and finds that the job confirmed is actually more than what was requested, we will contact you to reset the expectations.
- What is your typical process for working with a new customer?
The Scrubbies process is pretty simple and straight forward. Once we receive a job request, we will reach out directly to the customer to start building that relationship. During this conversation we will get some relevant information (address, email, payment method information, location information) and set the expectations on what to expect during the first clean.
- What education and/or training do you have that relates to your work?
All Scrubbies Professional Cleaning Technicians will receive ISSA Professional House Cleaning Technician Training and earn their certification within their first year of employment with Scrubbies. This ensures that all Scrubbies Professional Cleaners are educated in providing quality house cleaning.