FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer the best price in the market. We don’t believe in hidden fees; you will know every detail of the quote, and everything is itemized in the invoice. Any additional fees that are considered outside the scope of work will be discussed with you before invoicing.
- What is your typical process for working with a new customer?
Thank you for your interest in Appleton Properties' services! At our company, we strive to make the process of working with new customers as seamless and stress-free as possible. Our typical process for working with a new customer involves the following steps: Initial Consultation: We begin by scheduling an initial consultation with the customer to discuss their specific needs and goals for their project. This allows us to get a better understanding of their vision and ensure that we are on the same page before moving forward. Proposal and Agreement: Once we have a clear understanding of the project requirements, we will provide a detailed proposal outlining the scope of work, estimated timeline, and costs associated with the project. We will also work with the customer to ensure that the proposal meets their needs and budget. Scheduling and Execution: Once the proposal has been agreed upon, we will work with the customer to schedule a start date and begin the project. Throughout the process, we will keep the customer informed of our progress and any unexpected developments that may arise. Completion and Follow-up: Once the project is completed, we will do a final walkthrough with the customer to ensure that they are completely satisfied with the work. We will also follow up with the customer after completion to ensure that everything is still functioning as intended and address any concerns or issues that may arise. Appleton Properties Policies: At our handyman/home improvement company, we prioritize our customer’s satisfaction by ensuring clear communication and high-quality services. We have policies in place to address any potential issues and to provide the best possible experience for our clients. 1. One area that we pay particular attention to is change orders. We understand that changes can occur during a project and we want to make sure that we handle them in a way that is fair to both parties. If a customer requests a change order, we will provide a written estimate detailing any additional costs or changes to the project timeline. We will not proceed with any changes until the customer approves the estimate. It is important to note that any changes requested by the customer may impact the project's deadline and budget. We reserve the right to adjust the final cost and completion date accordingly, and the customer will be responsible for any additional costs incurred as a result of the change order. We believe in transparency and clear communication with our clients, and we will work closely with them to ensure that any changes are necessary and beneficial to the project. 2. In addition to our change order policy, we have other policies in place to ensure a smooth process. For example, we require at least 24 hours notice for any appointment rescheduling or cancellations. If less notice is given or if the appointment is missed entirely, there will be a $20 cancellation fee. 3. We also ask that customers do not open boxes or handle items themselves, as we are not liable for any damage or missing pieces if this occurs. If our specialist needs to move an item to a different location, there may be an additional charge. 4. Finally, we do not provide hauling or moving services and our specialists can only dispose of trash in the property's trash bin. We appreciate our customers' understanding of these policies and strive to provide excellent service every step of the way.
- What education and/or training do you have that relates to your work?
All of our technicians have been vetted through standard background checks; they are professional, skilled, efficient, punctual, and respectful. They wear masks, gloves, and shoe covers, and they have been informed to keep their physical distance in accordance with Covid-19 protocols.