FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to pricing for my services, I believe in transparency and clarity to ensure that customers have a smooth and stress-free experience. Here’s what you should know about my pricing: 1. Clear Breakdown of Costs I provide a detailed quote for all services before starting the project. This includes the cost of materials, labor, design, and any additional services (such as fittings or revisions). There are no hidden fees—what is outlined in the initial quote is what you can expect. 2. Custom Pricing for Custom Projects For custom designs (such as wedding dresses or special occasion wear), pricing varies depending on the complexity of the design, fabric choice, and time involved. I tailor the quote to your specific project, and I ensure that all your preferences and needs are accounted for. 3. Payment Structure Typically, a deposit is required to secure the project, with the remaining balance due upon completion or before delivery. This ensures that both parties are committed to the project. Payment plans can be discussed for larger projects, and I’m open to working with clients to find a solution that fits their budget. 4. No Discounts for Custom Work Due to the specialized nature of custom designs, there are generally no discounts offered for these services, as the pricing reflects the time, expertise, and quality of work involved. However, I offer promotions or discounts for ready-to-wear items or during special events or sales periods. 5. Additional Fees for Revisions or Extra Services If significant changes are requested after the final design or plan has been agreed upon, additional fees may apply. For example, if a fitting requires substantial alterations outside the agreed-upon adjustments, there may be an additional charge. For extra services like rush orders, express delivery, or specialized fabric sourcing, I may charge an additional fee based on the urgency or complexity of the request. 6. Discounts for Return Customers I value repeat business and offer discounts or incentives for returning customers, especially those who have worked with me on multiple projects or services. Special packages or bundle deals may also be available, such as for those signing up for multiple sewing classes or business consulting sessions. 7. Special Offers and Promotions I occasionally run promotions, especially for events like seasonal sales, the launch of new collections, or anniversary celebrations. These promotions may include discounts on specific items or services. I encourage customers to contact me for the latest updates on sales and offers. 8. Transparency on Payment Terms I am committed to being upfront about all payment terms. The timeline for payments, due dates, and payment methods (such as credit cards, bank transfers, or PayPal) are all communicated clearly at the beginning of the project. There will be no surprises when it comes to payments. Overall, my goal is to offer fair pricing that reflects the quality and craftsmanship of my work while ensuring that customers feel confident and comfortable with the costs involved. I believe in building a relationship of trust and mutual respect, and part of that is being transparent about pricing. 50% payment is required before I start making any outfit or accessories Transactions for custom made is final and cannot be refunded.
- What is your typical process for working with a new customer?
My process for working with a new customer is centered on building trust, understanding their vision, and delivering excellence. Here’s how I typically approach it: 1. Initial Consultation I begin with a detailed conversation to understand the customer’s needs, preferences, and goals. Whether it’s for a custom design, sewing class, or consulting service, this step helps me align with their vision. I ask targeted questions about their style, occasion, budget, and any inspirations they may have. 2. Concept Development Based on their input, I create a plan or design concepts. For clothing, I provide sketches, fabric suggestions, and design details. For classes or consulting, I outline a tailored approach to meet their specific goals. I ensure the customer is involved in this process, allowing for adjustments and ensuring they feel heard. 3. Approval and Agreement Once the customer approves the plan or design, I provide a clear timeline and cost estimate. I also discuss any policies, such as payment terms, revisions, and deadlines, to set expectations upfront. 4. Execution I start working on the project with a focus on precision and quality. For custom designs, this includes pattern making, fabric cutting, and sewing, ensuring every detail is meticulously crafted. I provide updates to keep the customer informed of progress. 5. Fitting/Feedback For custom designs, I schedule fittings to make any necessary adjustments for a perfect fit. For other services, I ensure the customer has opportunities to provide feedback as the project progresses. 6. Delivery/Completion I ensure the final product or service exceeds expectations. For designs, this includes packaging and delivery or pickup arrangements. I also offer guidance on care and maintenance for clothing or follow-up support for consulting clients. 7. Follow-Up After completion, I check in to ensure satisfaction and address any concerns. Building a lasting relationship is important, so I always invite customers to share feedback and stay connected for future projects. This process ensures a seamless and enjoyable experience for my customers while maintaining the highest level of professionalism and quality. Also, measurements are taken and a date will be set for mock up fitting, 2nd fitting and then pick up or delivery.
- What education and/or training do you have that relates to your work?
Bsc in Curriculum and teaching Fashion design at university of fashion Bridal wear/ corset making certification from Dress making Academy.