If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Serving Baltimore Metro and surrounding areas. Together we work on a design that provides you with more space that is both well organized and stylish.
Request a free in-home design consultation on the spaces you want optimized.
As a regularly 5-star rated Business, we’re devoted to providing excellent customer service and exceed expectations. We want to earn your future business when you need our services again and help your friends and family when they need our services. Our focus is quality; we will take the time to make sure you are satisfied and 100% happy. We are committed to delivering superior results that stand the test of time.
Schedule with us today and let us leave a lasting impression of quality and get the job done quickly!
Overview
Hired 2 times
Serves Middle River, MD
Background checked
13 employees
6 years in business
Business hours
SunClosedMon8:00 am - 4:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Customers rated this pro highly for professionalism, work quality, and value.
Excellent 4.9
28 reviews
5
96%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Sade A.
Jan 8, 2026
•
Hired on Thumbtack
From start to finish, this company was exceptional! Sarah held my hand through this investment for our house and was truly an angel in such a chaotic time for my family since we’d just purchased our first home. She was transparent, fair, responsive, thorough and really just a gem to work with all around. The installation team was simply wonderful! They were kind, diligent, and quick. I have zero complaints and hope to work with them again for my living room project.
Details: Bedroom • Expand the closet • Improve storage • Lighting • Built-in shelving • Clothing rod and/or hooks • Home • No existing plans, but have a good idea of what I want
Closet Factory Baltimore's reply
Thank you for the beautiful review. We are so pleased to hear that you are enjoying your new space. We are also very happy to hear that you connected so well with your designer Sarah. We look forward to helping you in the future with any organizational project you may have.
Thank you,
Closet Factory Baltimore
Closet Remodel
Terri W.
Oct 29, 2024
•
From Google
I worked with Sarah B. who took my ideas for a bedroom wall unit and bedside cabinet and created a beautiful layout that was utterly perfect. Sarah was a great collaborator and designer: patient, knowledgeable, good ideas to enhance my own, sweated every detail, and fun to work with. She was always on time for in home consults (we had several) and totally focused on being sure I was a happy consumer.We had a tight installation schedule and when the schedule got off track because of an equipment breakdown, Sarah made sure the install got completed before I headed out of town on vacation.The installation team was also terrific. They knew the time to finish the job was tight and while they hustled to meet the deadline, they didnt cut corners, worked efficiently, kept me informed, and cleaned up like it was their own house.Im so happy with the end result. The furniture is so well made. Ive already started working with Sarah on a wall bed for another room in my condo. This business is top notch and I highly recommend them without reservation.
Closet Factory Baltimore's reply
Terri, we are so happy that you are pleased with your finished product. Thanks for the kind review and we look forward to working with you on future projects.
Karen M.
Jul 31, 2024
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From Google
Our installer, Mike, was a whole Godsend. He did such a phenomenal job. We are so happy with how everything turned out. We did have some delays in arrival for certain doors and glass, but overall the job was executed perfectly. Keep in mind if they disassemble your current closet, all they do is patch. No sanding or repainting so if youre not having backing put in, it is ideal to repaint yourself before they install.
Closet Factory Baltimore's reply
Thanks for the kind review Karen. We are happy to hear that you’re pleased with your finished product and thank you for including that advice to potential future customers regarding their walls.
cheryl M.
Mar 29, 2024
•
From Google
From submitting a request to have info, to Trish setting up an appt almost immediately after a phone call, to her coming over to the house, checking both closets and making recommendations as well showing what we could do it was effortless, easy and simple. After reviewing the new look of a potential closet and discussing changes or any other ideas we talked price and timeframe and I was sold. Being a local company and Trish being a neighbor close to us it just felt right. We said yes and scheduled a time! I had questions and Trish was always around to answer via text or a call.Install was effortless and the installers were very respectful and professional yet friendly. They made sure I was pleased with the end fairly and answered any questions before they left after a long day of installing two closest for us.I absolutely love our new closets. They are amazing and I can say if you want to have a new closet reach out to them and ask for Trish!
Closet Factory Baltimore's reply
Cheryl, we very pleased that you are happy with your finished project. Thank you for the kind review.
Dan E.
Feb 16, 2024
•
From Google
Professional consultation with great detail to what I wanted. Professional and respectful installation to my unique closet design. One small hiccup resolved in one phone call. I would highly recommend Closet Factory, specifically Ms Irwin, for any closet remodel. A before picture and a couple after pictures.Thanks Tricia!
Closet Factory Baltimore's reply
Dan, thank you for the kind words. We are happy you are pleased with your finished project.
Credentials
Background Check
Donald Knapp
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the scope of the project and the choices the client makes regarding material color and accessories. Our designers will be able to guide clients within their budget. Monthly discounts and promotions are available.
What is your typical process for working with a new customer?
A designer will visit a new customer in their home, measure the space for the project, design the project and present a 3D rendering along with pricing.
What education and/or training do you have that relates to your work?
All of our employees go through an extensive design and software training prior to working with clients to ensure the best possible experience.
