FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For accuracy, we offer free consultations or quotes before any work begins. This allows us to assess your space and needs, ensuring you receive a fair and competitive price.
- What is your typical process for working with a new customer?
1. Initial Inquiry Contact Us: You reach out to us via phone, email, or our website to inquire about our services. Information Gathering: We’ll ask a few questions about the specific services you need (e.g., carpet cleaning, floor care, etc.), the size of the area, and any special requirements (e.g., stain removal, pet treatments, etc.). 2. Free Consultation/Quote Assessment: For more accurate pricing, we can schedule a free consultation. Depending on the service, we may visit your property to assess the area and understand the condition of your floors, carpets, or other surfaces. Estimate: After assessing the space, we provide you with a clear, no-obligation estimate based on the size, service, and any additional treatments. 3. Scheduling the Service Flexible Scheduling: Once you approve the estimate, we’ll work with you to schedule a convenient time for the service. We offer flexible hours, including evenings and weekends, to accommodate your schedule. Confirmation: You’ll receive a confirmation with the scheduled date and time, and we’ll provide a reminder before the appointment. 4. Service Execution Professional Team: Our experienced team arrives on time, fully equipped, and ready to complete the work to the highest standards. We ensure that all the necessary precautions are taken to protect your property. Clear Communication: Throughout the process, we’ll keep you informed and ensure you’re satisfied with the work being done. 5. Final Walkthrough & Feedback Inspection: Once the job is completed, we’ll do a final walkthrough with you to ensure that everything meets your expectations. Feedback: We value your feedback and encourage you to share your thoughts on the service so we can continue to improve and better serve our customers. 6. Payment & Follow-Up Payment: After the service, we provide easy payment options, including credit cards, checks, or digital payments. Follow-Up: We’ll follow up after the service to ensure your satisfaction and discuss any future cleaning or maintenance needs. 7. Ongoing Relationship Recurrence & Discounts: If you’re happy with the service, we can set up a recurring schedule (e.g., weekly, monthly) and offer you discounts for future services or referrals.
- What education and/or training do you have that relates to your work?
Our staff brings years of hands-on experience working in various environments, including residential homes, commercial buildings, and post-construction sites. This practical knowledge allows us to customize our cleaning solutions to fit each client’s unique needs and ensures top-quality results.