FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
A “Save the Date” retainer is required for Balloon Doctorx, LLC to reserve any event dates. The “Save the Date” retainer is non-refundable. The Client will be required to pay a retainer fee of at least 50% of the total balance due. The “Save the Date” retainer covers items such as the ordering of supplies and materials, labor, and other expenses. Delivery fees usually start at $50 and depend on the distance of the event or the type of vehicle used for the delivery. Standard delivery zones are within 15 miles of our base (Lanham, MD). An additional $2 per mile will be assessed for areas beyond our standard delivery zones. Installation fees of $50.00 and up, will be applied to decorations such as balloon garlands, columns, arches, balloon bouquets, backdrops, and rentals. Striking fee: If you would like us to remove all the balloon decorations after the event, you will be charged with a striking fee of $50.00 or more for Events ending before 9:00 p.m. and $80 or more for Events ending after 9:00 P.M. Rush order fees may be applied to services that are booked less than fourteen (14) days before the event. All events that are booked less than three (3) days before the event are subject to a rush order fee of $125. Cancellation Fees are applied to the service if a written notice of cancellation is not received within the fourteen (14) day period. The Client will assume a $100 cancellation fee. All fees must be paid in full three (3) days prior to the event date.
- What is your typical process for working with a new customer?
We ask clients to provide us with a budget, an inspirational photo, and/or the theme of their event. Once we receive this information we can provide the client with a quote. If the client accepts the quote, we ask for a “Save the Date” retainer. Once the "Save the Date" retainer is received we begin the process of bringing their vision to life. The process first begins with us sending the client a mockup/sketch of the balloon installation. This will give the client an opportunity to provide any feedback to ensure we properly capture your vision. Once we have agreed on the final product, the client is able to sit back while we create a jaw-dropping design for their event. Leading up to the client's event we will provide them with any relevant updates and answer any questions they may still have. We ask all clients to submit the remaining balance no later than 3 days prior to their event.
- How did you get started doing this type of work?
The story of our founders is one that is in the bonds of friendship and a shared passion for creating unforgettable experiences. It all began during their time at Howard University College of Pharmacy, where they first discovered their mutual love for event planning. As they continued to host a series of successful events, they realized that they had the potential to turn their passion into a thriving business. And so, these two pharmacist embarked on a journey to create, Balloon Doctorx, a one-of-a-kind decor company that would bring their vision to life.