MattPro IT Solutions LLC

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Computer issue

Computer type

Desktop or laptop

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Introduction

MattPro IT Solution's mission is to effectively and efficiently provide excellent IT support services. By providing an informative and supportive first point of contact as well as assistance, clients will have the satisfaction of all their home and business computer and mobile device issues being fixed.

Overview

Current Top Pro

Hired 401 times

Background checked

5 employees

13 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Square cash app, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2023

2022

Featured Projects

37 photos

Acer laptop screen replacement
Computer Repair
27 iMac Power supply replacement
Computer Repair

Specialties

Computer issue

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Computer type

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Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Excellent 4.9

117 reviews

5

95%

4

2%

3

0%

2

1%

1

2%

Read reviews that mention:

Janice A.

2 weeks ago

·

Hired on Thumbtack

He did what he needed to do to get my computer up and running. He quietly worked while I continued to do what I needed to do around the house

Details: Mac (Apple) • Laptop • Cracked or damaged screen • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Lisa M.

Oct 18, 2024

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Hired on Thumbtack

I spilled water on my laptop, and it was dead. Matt saved the day. He was easy to find, responsive, professional and the computer is working great again!! I’m happy to have an IT guru I can turn to in the future.

Details: PC • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc.

Computer Repair

Kola A.

Oct 15, 2024

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Hired on Thumbtack

I had a pleasant experience with Matt when I had a problem with my work laptop. He responded promptly and showed me the parts needed to be ordered. He picked up my laptop and the parts from home for repair. When other issues came up which were not anticipated initially, he advised me and ordered the parts at the most reasonable price. All the issues with my laptop were resolved and I am back to work with. I will surely recommend him to anyone for his services due to his professionalism. honesty, integrity and value of his service. Kola A.

Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc. • At the pro’s location

Computer Repair

Valerie R.

Jun 26, 2024

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Hired on Thumbtack

Matt kept me informed every step of the way when assessing best plan for repairing my laptop and offered a couple of repair options to choose from. Although I decided in the end not to have it repaired, he was very professional and courteous when he returned it to me. Would definitely recommend him.

Details: PC • Laptop • Computer not turning on • My home, venue, etc. • At the pro’s location

Computer Repair

Bonnie S.

May 24, 2024

·

Hired on Thumbtack

A few years ago. Matt did a superb job on setting up my new new compute, printer etc. I knew if I ever needed computer service, I’d reach out to Matt again. Sure enough, I did. I needed computer service again and I reached out to Matt again. He responded quickly and I explained what was going on with my computer. I sent photos and he knew exactly what the problem was. He came over the following day and solved the problem! Matt is kind, genuine and takes the time to explain the issues.Don’t bother searching around for computer techs, Matt is the best tech guru!

Details: PC • Desktop • Computer not turning on • At the pro’s location

Computer Repair

Credentials

Background Check

Matthew Procope

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Typically the price is generated based on the problem. I make a fair and reasonable price and will even allow price matching upon proof of quote given from other companies.
What is your typical process for working with a new customer?
Building a bond and trustworthy relationship as well as meeting the customer's expectations. Our job here at MattPro It Solutions is to have every customer understand what is needed to be done and happy with results of the completed task.
What education and/or training do you have that relates to your work?
Bachelors of Computer Science A+ and Dell Certified Field Service Engineer

MattPro IT Solutions LLC

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