FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. We specialize in larger projects and usually don't take on small projects less than $10,000. Final price varies based on complexity, finishes, permits, and scope of work but here's a general price breakdown per project: - Full Bathroom Remodel: $11,500 - $15,000+ - Full Kitchen Remodel: $18,000 - $50,000+ - Full Home Remodel: $50 - $150/sf+ 1. We prepare detailed line-item proposals for our clients so they can fully understand what it takes to get their project done without surprises. 2. We don't charge any markup on material prices and pass any contractor discounts we receive from vendors onto our clients. 3. We will try to match any verified written bid from a licensed contractor. 4. Repeat clients receive discount pricing. 5. Ask about our referral program!
- What is your typical process for working with a new customer?
We believe in communication before construction. It's important for us to hear your ideas, concerns, and expectations. Our process emphasizes communication and collaboration at the beginning of a project so that construction runs smoothly during the process. We value planning and strategic design to avoid any unnecessary surprises and costs. 1. Initial Consultation - Generally 45-90 minutes. During this initial meeting we can get a good sense of your project, ask questions, discuss your expectations for the project timeline and how much you want to invest in your home. 2. Proposal/Quote - We send you a detailed line-item proposal with a full written scope of work for your approval. All our proposals include your design selection allowances, estimated start date and timeline, along with insurance and financing information. Payment Note: A retainer fee is due upon approval and you will be given client portal access upon receipt. 3. Design & Plan Development - You may work with our Designer, Architect, and Engineering team, or we can accommodate your team and/or existing plans. The initial Design & Style meeting will be a site visit to your home for our Designer to become better acquainted with the space, confirm measurements, and discuss design aesthetics. Following that meeting, we will develop 2-3 conceptual designs for your consideration. Concurrently, our Designer will assist you with design/product selections. 4. Trade Walkthrough – About 2/3rds of the way through the Design Development period, we will perform a Trade Walkthrough with our production staff and team of trade people specific to your project. During that visit, we will peak behind walls, discuss mechanicals, and make sure it’s constructible. We don’t like surprises and neither do our clients. By doing this, we are confident that we can give you a firm price for the scope of work. 5. Authorization to Proceed – At the conclusion of the Design Development phase, we review any changes to the design plans resulting from the Trade Walkthrough, revised drawings, design selections, scope of work, project schedule, and corresponding pricing. We will also value engineer ways to reduce to overall project cost while maintaining the desired design aesthetic, performance, and quality. We will review every detail with you to ensure accuracy before submitting for permits. Payment Note: Upon authorization to proceed, a deposit payment is due. 6. Pre-Construction & Permitting – Pre-construction is the phase where we plan the execution of your project. There are three key parts. A. Permits and Engineering: We finalize any structural engineering required before submitting for permits. B. Design Confirmation Meeting: We will review and finalize design selections so that long lead items can be ordered. C. Pre-Construction Meeting: This is the meeting where your Project Manager will walk you through the construction schedule, discuss locations for the lockbox, dumpster, and material deliveries. We also review any other special accommodations our may clients need. 7. Construction – During construction, our Lead Carpenter will be on-site daily as needed. You will be provided with your Project Manager and Designer’s numbers and are encouraged to call with any questions or concerns you may have from 9:00 am – 7:00 pm Monday through Friday. They will communicate with you daily to resolve problems, provide schedule updates. We also send out a weekly Project Update via our portal and email to keep you informed of the progress. 8. Substantial Completion – At Substantial Completion a (the point at which the space may be used for its intended purpose) we will schedule a Punch List meeting to walk through your home and ensure you are completely satisfied with our craftmanship. 9. Warranty – We provide a one-year Warranty on our work and follow-up with you long after your project is complete to ensure you’re completely satisfied. We schedule any rework required within 30 days.
- What education and/or training do you have that relates to your work?
Karoline has a decade of hands-on experience in construction management and design. She has worked on commercial, residential, and government construction projects throughout her career and overseen hundreds of kitchens, bathrooms, and full home remodels. Our Project Managers, Foremen, and Tradesmen each have a minimum of 10-years of experience. Whatever challenges your project has, you can bet we've seen it before.