JW Home Improvement
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Project type
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Introduction
Since 2001, JWHI provides world-class customer service with consistent and superior workmanship. We strive to be the trusted market leader in the home improvement industry. Proudly, we are Super Service Award Winner for over a decade, and we plan to keep that streak going! Contact us today to discuss your next handyman or remodeling project. Our mission is to provide you with a happy home improvement experience!
Overview
Hired 2 times
Serves Gaithersburg, MD
Background checked
50 employees
24 years in business
Business hours
SunClosedMon8:00 am - 5:00 pm
Payment methods
This pro accepts payments via Check and Credit card.
Featured Projects
1 photo
Specialties
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Reviews
Very good 4.6
20 reviews
5
85%
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This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.
Read reviews that mention:
Thumbtack Customer
3 weeks ago
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From Google
From Google
Exceeded expectations. I am a very happy customer, so much so we have already set up another batch of jobs. Janice the Project Coordinator made the whole experience very easy,
JW Home Improvement's reply
Thanks for the awesome review!
Thumbtack Customer
2 days ago
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From Google
From Google
JW Home Improvement did excellent work in resolving the leak coming out from my basement wall. I worried that the leak was due to a crack in the foundation. When the dry wall was stripped away, no cracks were found. Instead, the problem turned out to be sweaty water pipes and a broken seal around the dryer exhaust vent letting rainwater seep in. Cesar and Christian did excellent analysis and fixed the problem in two days. I was impressed by their professionalism and quality workmanship. Janice, at the office, was helpful in guiding me through the billing process. I highly recommend JW Home Repair and would use their services again.
Thumbtack Customer
2 weeks ago
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From Google
From Google
JW Home Improvement has earned my highest recommendation for your home repair needs! Jesse and his team (Alvaro C. & Angie) were an absolute dream to work with from start to finish. Professional, high-quality, and reliable - you will not regret hiring them for home improvement projects.As a Capitol Hill homeowner, it is daunting to find someone to trust with home repair projects. Unfortunately, I had to act fast as my washing machine and dryer needed to be replaced quickly. The project presented several difficulties that come with an old home and a small space. So, I solicited several bids and added a variety of upkeep jobs (e.g. dry wall, painting, carpentry) that had piled up around my house.Given my compressed time schedule, Jesse conducted a thorough walk-through of my home on the day before Christmas. It is rare to find a company that responsive, especially during the holidays. Jesse wanted to understand what I needed and how best his company could help. He documented the scope of the work and sent me a job estimate with pictures and clear pricing. There was no pressure or "hard sell." And JW even offered a Veteran's discount on their work. I felt completely comfortable proceeding with the project.Angie (project manager) then found a time that worked for me to conduct the job. She communicated clearly and sent me several confirmations leading up to the home repair. She was responsive, polite, and understanding throughout the process. In fact, she was able to accommodate a last-minute change to the work schedule because my appliance installer (separate company) had delivery and service issues. I am not exaggerating; I called JW at 8 a.m. when their technician was due to arrive at 8:30 a.m. and Angie was able to reschedule with no questions asked and no additional fees whatsoever.Finally, my experience with Alvaro C. (technician) was fantastic! An absolute gem of a man whose work ethic and craftsmanship exceeded all of my expectations. Alvaro began by reviewing the work order with me to ensure that there were no changes or additions. Per my request, he immediately concentrated on my highest priority job. He also made several recommendations on how to save time and reduce supply costs that demonstrated his honesty and commitment to the client. Alvaro was respectful, diligent. and delivered extremely high-quality work. And he communicated with me throughout the job so that I understood his progress and approach. JW is lucky to have a technician of his caliber and capability. I would "by-name" request him on any future jobs that I have - he was just that good!At the end of the project, Alvaro asked me to inspect his work to ensure that I was satisfied. The jobs were completed exactly to task and looked better than new. Alvaro then cleaned up behind himself, leaving the job site spotless. He truly went above-and-beyond to make sure that I was satisfied.TLDR: JW Home Improvement rocks! They have great people working for them and you should definitely hire them for home repair.Sincerely,J. HernandezCapitol Hill Homeowner.Most importantly, though
Thumbtack Customer
4 days ago
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From Google
From Google
The customer service provided by Janice and the craftsmen work from Thomas were simply the best home repair experience that I have ever had! Should I require any additional home repairs in the future, there is only one firm for me and that is JW Home Improvement- five star business with five star staff!
Thumbtack Customer
Dec 20, 2024
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From Google
From Google
The team is amazing and the workmanship even better. Tomas walked us through every step and treated the rebuilding of our front porch steps as if it was an art piece. The results are wonderful. And whenever we had additional questions, Omar was quick to respond to our needs with courtesy. We are so glad we chose JW for our home repairs.
JW Home Improvement's reply
Thank you so much for the glowing review! We're thrilled to hear that our team exceeded your expectations. It's wonderful to know you're happy with your front porch steps and the overall experience. We're so grateful you chose JW for your home repairs and are here for any future needs!
Credentials
Background Check
Jesse Wertjes