FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Markool's Flat Rate pricing offers a consistent, all-inclusive price for services or products, regardless of the specifics of the project (e.g., time, materials). The flat rate typically covers all the basic aspects of the service or product without any additional charges for standard services. Special Requests: If a customer requires services or features outside of what is covered by the flat rate, additional fees may apply. These will be clearly communicated beforehand.
- What is your typical process for working with a new customer?
Markool's typical process for working with a new customer involves an initial consultation to understand needs, followed by a proposal outlining services and pricing. Upon agreement, the project is executed with regular updates, and final delivery is made. Post-delivery support is also provided to ensure satisfaction.
- What education and/or training do you have that relates to your work?
"Our team is composed of highly trained professionals with specialized education and certifications in Plumbing, HVAC, and Gas Fitting. They have completed formal apprenticeships, obtained relevant trade licenses, and regularly attend continuing education courses to stay up-to-date with the latest industry standards and safety regulations."