FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every solar system is different, so pricing is based on the number of panels, system layout, building height, roof access, and overall scope of work. Discounts may be available for larger systems and recurring maintenance plans. Before scheduling, every customer receives a clear, confirmed estimate with no hidden charges added after the service is completed.
- What is your typical process for working with a new customer?
We normally begin by asking for the property address, number of panels, and a few details about the project. Photos are also helpful when available. After reviewing the system and roof access, we provide a clear estimate and discuss scheduling. On the day of service, we inspect the work area, take before photos, complete the requested service, and take after photos. If we notice damaged wiring, loose components, pest activity, or anything else requiring attention, we document it and explain our recommendations.
- What education and/or training do you have that relates to your work?
Our team is led by a NABCEP PV Associate and has hands-on experience working with residential and commercial photovoltaic systems. We use solar-specific cleaning equipment, purified deionized water, soft brushes, and proper rooftop safety practices. Our experience also includes visual system inspections, critter guard installation, under-panel cleanup, and panel removal and reinstallation.