FloorTechs, LLC

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Introduction

$ale $ale $ale OFFSEASON PRICE REDUCTION ON ALL SERVICES!! WE STOCK 5-7 MM LUXURY VINYL PLANK WITH A LIFETIME WARRANTY. (45 COLORS WITH ATTACHED CORK UNDERLAYMENT AVAILABLE) WE OFFER FINANCING WITH 0% APR. WE WILL ALSO MATCH AND BEAT ANY SIMILAR SERVICE BY 5% GUARANTEED (Competitor must be a licensed contractor) Welcome to FloorTechs, LLC. At FloorTechs Floors & Refinishing, we take pride in transforming houses into homes. With convenient locations in Northern Virginia, Maryland, and Washington, DC, our family-owned business boasts over 20 years of invaluable experience in flooring and hardwood refinishing services. Whether for residential or commercial customers, we are committed to delivering top-notch results that exceed expectations. Our Story: Randy Perez's passion for craftsmanship was ignited during a 9th-grade woodshop class, instilling in him a lifelong dedication to delivering exceptional flooring solutions to the community. In 2005, he founded Floortechs, LLC - Floors & Refinishing. Initially, as a modest local operation in Rockville, MD, we proudly served customers on behalf of prominent retailers like LL Flooring (formerly Lumber Liquidators), Floor and Decor, Home Depot, and Lowes, overseeing around 2000 homes annually. Over the years, we've steadily expanded our services throughout the entire DMV region while steadfastly upholding our unwavering commitment to delivering high-quality work and providing top-tier customer service. What Makes Us Unique: Experience and Expertise: Our team consists of highly skilled professionals with extensive experience in the flooring industry. We have successfully completed numerous projects of varying sizes and complexities, which has honed our skills and expertise to handle any challenges that may arise during the process. Quality Materials: We believe that the key to a long-lasting and visually appealing floor lies in using top-quality materials. We source our materials from reputable suppliers, ensuring that you get the best products available that fit your budget and preferences. Tailored Solutions: We understand that every customer and project is unique. Our approach is always customized to suit your specific requirements and vision. From material selection to design and installation, we work closely with you to create a personalized solution that exceeds your expectations. Attention to Detail: The devil is in the details, and we take this mantra seriously. Our team pays meticulous attention to every aspect of the flooring project, from the initial planning stages to the final finishing touches. This dedication to detail ensures a flawless and aesthetically pleasing result. Reliability and Timeliness: We value your time and understand the importance of completing projects within deadlines. When you choose us, you can rest assured that we will be reliable and punctual, delivering on our promises and completing the project on time. Customer Satisfaction: Our ultimate goal is your satisfaction. We take pride in building strong relationships with our customers, and we go the extra mile to ensure you are delighted with the final outcome. Our previous customers' positive reviews and testimonials are a testament to our commitment to excellence. Competitive Pricing: We believe quality service shouldn't come at an exorbitant price. Our pricing is competitive, and we provide transparent and detailed quotes, so you know exactly what to expect throughout the project. Licensed and Insured: As a reputable contractor, we are fully licensed and insured. This means you can have peace of mind knowing that your project is in the hands of professionals who adhere to industry standards and regulations. Environmental Responsibility: We understand the importance of sustainable practices. Whenever possible, we strive to use eco-friendly materials and methods to minimize our impact on the environment. Warranty and Aftercare: Our commitment to you extends beyond project completion. We offer warranties on our workmanship and are always available to provide aftercare support. Services that we provide: 1. Refinishing hardwood floors: Using our refinishing services, you may restore your hardwood floors' original beauty, whether you want to restore your hardwood to its natural beauty and original shine or update the color to current color trends. We'll sand off dents and wear, apply any choice of 30 available stain colors, and finish with only the business's best Bona Flooring Commercial Grade Finishes. 2. Install gorgeous new hardwood floors to transform your property completely. Pick from various wood species, stains, and finishes to meet your tastes and requirements. 3. Looking for a practical and affordable flooring option? Consider laminate and engineered flooring. Our range of laminate and engineered flooring alternatives is sure to please. 4. Hardwood Vinyl Plank and Vinyl Tile Flooring: Our vinyl and vinyl tile alternatives offer the ideal balance of aesthetics and functionality for spaces that need waterproof or low-maintenance flooring. Our Commitment: At Floortechs, LLC, we are dedicated to providing outstanding results and guaranteeing your entire pleasure. We will walk you through the process, assuring a stress-free experience and a flooring solution that will withstand the test of time, from the initial consultation to the last finishing touches. For a free consultation, contact us right now, and let's make your dream floor a reality!

Overview

Current Top Pro

Hired 7 times

Serves Chevy Chase, MD

Background checked

License verified

15 employees

19 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2023

2022

Featured Projects

27 photos

HARDWOOD REFINISHING RESCUE
Hardwood Floor Refinishing

Reviews

Great 4.8

10 reviews

90%

10%

Read reviews that mention:

Thumbtack Customer

Nov 30, 2023

From Google

Floortechs finished out hardwood floors so professionally that they truly look like new again once again. They carefully moved two heavy pieces of furniture with no additional charge. Best of all, they went the extra mile by filling a small gap between the flooring and wall, cutting a small peace of wood to do the job right. Simply amazing work. I would definitely recommend the to others.

Thumbtack Customer

Nov 6, 2023

From Google

The moment I contacted Randy, the owner, I was impressed with his professionalism. He responded promptly and continued to reach out to me until we finalized the work to be done. His crew was prompt, efficient and most importantly knew what needed to be done and got it done quickly. I was under a time crunch so this was important. The floors were to be bleached and I wanted to ensure I hired someone who had done it before and knew how to achieve the result I was looking for. The floors turned out beautifully! I couldn't be happier! I would not hesitate to hire Floor Techs! You will not be disappointed!

FloorTechs, LLC's reply

Thank you so much for your glowing review! 🤩 We're thrilled to hear about your positive experience with Randy and his crew at Floor Techs. We take pride in our professionalism and expertise, and it's great to know that you were satisfied with the prompt and efficient service, especially given your time crunch. Your beautifully bleached floors are a testament to our commitment to quality. We truly appreciate your recommendation and look forward to serving you again in the future 😊 FLOORTECHS, LLC

Thumbtack Customer

Sep 7, 2023

From Google

We had spent about six months with other companies to try to get our floors refinished but we were unsuccessful until we found Floor Techs. Randy and his team were able to identify the wood -- kempas -- and make recommendations as to how best to refinish the floor. A few weeks later, everything was done. Randy's team was helpful and educated us about the process and next steps. Absolutely delighted with the experience.

Thumbtack Customer

Dec 8, 2022

From Google

I recently had my carpet replaced with wood flooring. Randy was very professional during my home estimate and provided expert recommendations as to which flooring I should go with. On the day of service, his team arrived promptly and did a stellar job on my floors! They were also quick and efficient - completing the job in one day. I highly recommend FloorTechs, LLC for your next flooring job!

FloorTechs, LLC's reply

Thank you Karlea 😊

Thumbtack Customer

May 16, 2022

From Google

The project to be completed:-Refinishing hardwood floors in the dining room, living room, hallway, 3 bedrooms and 2 hall closets-Installing 2 thresholds (1 between the bathroom and the hallway and another between the kitchen and dining room)-Installing baseboards in the dining area and installing shoe molding in all areas where hardwood will be refinished.The entire house is 988 SQ FT. When I called, to inquire about having my floors looked at, they were able to schedule a same day consultation and the project was scheduled to start roughly a week later. I was told it would take 3 days.The day of the project arrived, the crew showed up on time and started working. The next day, I was called and told the crew would be finished with the project that same day (day 2 -1 day earlier than scheduled). I arrived at the house and noticed that the baseboards had not been installed in the dining room as planned. I called and was told that it would be taken care of but that it had been left off the work order. I was also told that I was going to be kept updated but did not receive any further calls that day. The next day (once I was able to walk on the floors in socks), I arrived at the house and noticed that the threshold for the bathroom was not installed as planned. I immediately called and left a voicemail informing the company that the threshold had not been installed as I wanted and that I wanted to speak with someone about having it installed as planned. I also sent a text message containing the same information. It was the weekend so I wasnt expecting to be contacted until the following Monday. Monday arrives and I did not receive any calls or text messages. I called the company and no one answered the phone but I immediately received a text message stating that they were currently "with a customer" but that I would be called right back. 2 hours later, I still had not been called. I then replied to the text message inquiring when I would be called because I was waiting and wanted to discuss the issue. 30 minutes later I still had not received a call or reply to my text. I then called the company number again and was told that the project manager was out of town and would not be back in town until the following day. I was told that the threshold must have also been left off the work order I was then asked if it would be ok if they called me back the next day to discuss installing the threshold. The next day, I did not receive any calls or any messages as to why I hadnt been called.Overall, I think they did a great job on my floors, however, the fact that they did not fully complete the project as planned, they did not provide adequate customer service (because they did not call me back as they stated they would or even call me at all initially regarding my previous messages) and they did not come back to install the threshold as requested is the reason they received the 3 star rating shown.My advice is that if you want to use them, when the crew arrives, make sure to point out every little thing you want done or request to see the work order so that you can verify that everything was included. Also, my advice to the company is that when a customer calls you with an issue, respond to them and fix the issue instead of them repeatedly trying to get you to answer the phone and if you say you're going to call back then actually call the customer back otherwise it just looks unprofessional.Guess Ill be installing that threshold myself. I really wanted to leave them a 5 star review but based on the service I received, a 5 star review wasn't earned.*Update (5/19/22)* Regarding the below company response: Yes, they did try to contact me 5/19/22. I politely responded letting them know their services were no longer needed. As for when I requested the additional threshold, it was the day the crew arrived as soon as they arrived BEFORE they started working not while the project was "ongoing" Randy was the one I spoke with about adding the threshold. He was the one I had been communicating with the entire time.

FloorTechs, LLC's reply

5/23 Update: This project has been completed. Ms. Smith, We sincerely apologize for the threshold issue and miscommunication. There seems to have been an error with your work order due to the additional threshold you requested for the kitchen while the job was ongoing. This additional threshold was never added to your work order, however, installed. Nevertheless, we will not let you down. The threshold is ready to be installed. We have tried to reach you via phone and text. Please give us a call at your earliest convenience to to schedule. Thank you, Floortechs, LLC Thank you, Floortechs, LLC

Credentials

License

License Type: Home Improvement Contractor (MD)

License verified on 1/12/2024

License

License Type: Contractor (VA)

License verified on 1/13/2024

Background Check

Randy Perez

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
**FLEXIBLE BUDGET OPTIONS:** We understand that everyone has different budgetary needs. We are open and willing to collaborate to ensure our services align with your budget. Your satisfaction is our priority. Additionally, we offer 0% interest financing for up to 6 months, providing you with even more financial flexibility. **PRICE MATCH GUARANTEE:** We are committed to providing you with the best value. If you receive a quote for a similar service from a licensed competitor, we will not only match it but beat it by 5%. Please ensure that the other team is licensed before requesting a price match.
What is your typical process for working with a new customer?
1. Schedule a No-Obligation, Free Consultation: Contact us to set up a convenient time for a consultation. During this meeting, we'll discuss your needs and assess the project requirements. 2. **Detailed Estimate:** Following the consultation, we will provide you with a detailed project estimate. This quote will cover all aspects of the project and help you understand the scope and cost involved. By following these steps, we aim to ensure a transparent and efficient process for our new customers.
What education and/or training do you have that relates to your work?
We pride ourselves on our extensive education and training in the flooring industry. Our certifications and affiliations include: Certified Flooring Installers Floor Covering Installation Contractors Association (FCICA) National Wood Flooring Association (NWFA) North America Laminate Floor Association Resilient Floor Covering Institute (RFCI) World Floor Covering Association (WFCA) These credentials reflect our commitment to staying up-to-date with the latest industry standards and best practices to provide the highest quality service to our customers.