JFC Pros

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Introduction

We are a construction company fully licensed and staffed. We are specialized in Home additions, new construction and complete renovations residential and commercial. We are very proud of having many 5 star reviews in all our social media. Our name and our reputation are very important to us.

Overview

Hired 27 times

Serves Westborough, MA

Background checked

License verified

50 employees

19 years in business

Business hours

SunClosedMon8:00 am - 5:00 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, and Venmo.

Social media

Facebook, Instagram

Projects and media

173 photos

Projects and media

173 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Very good 4.6

25 reviews

88%

Read reviews that mention:

Anna V.

Jan 22, 2024

Hired on Thumbtack

JFC positioned themselves as high-end, and charged high end prices, which is stupidly paid in advance to get a small discount. Joe is charismatic and energetic, saying things like "I have a 50 person team, so I can get this done in the timeline, no problem" and "It's gonna look great." The project was painting some concrete, drywalling a ceiling and some studs, and epoxying a floor. High end - that means project managers, on time people, respect for your property and a job well done. Not so much in this case. We brought a friend over to see the space, and he said "Wow, that floor looks awful. How is it so uneven after self leveling epoxy?" I guess a true friend doesn't try to sugarcoat anything, but it wasn't news. I am embarrassed about the floor it looks so bad, and won't be showing it off to anyone, when it should have been beautiful blue in that room I spend 12 hours a week in and my husband the same. From a distance it's semi-okay, but if you are standing on it you can see how many issues there are, roller marks, exposed primer layer, leaves, etc. In the places where they tried to fix the issues, it's even worse. We asked for and paid for an "artist" and got a big mess. Touch up painting wound up dripping paint onto the floor. There are already cracks in the drywall from inadequate taping. The electrician went explicitly against the request for where switches should be located, and was chronically late delaying the project by days at a time. They refused to work with my electrician who comes in, does the work, and leaves on time and with appropriate pricing, insisting on their own diva. Every single step of the way, there was damage to my home. See the pictures for a sampling of the issues. All this shoddy work and the project ran late. Not a little late, but over twice as long as promised. Some of the reasons made sense (child in hospital, waiting on electrical inspector, it's too cold so the floor is taking longer to cure), but most of the time, people simply didn't show up. I have never felt so unwelcome in my own space as when the team was there acting like I was the unreasonable person. The team lacked respect for their boss (Dany) as much as they lacked respect for my home. Dany and Joe were actively working to do good, but the team seemed to completely ignore them. They may have been having a rough time of it this time, but the end result was not worth what I paid for it, and the level of damage is so severe I don't ever want to let anyone into my home again, it's been so violated. If I could undo it all and start from scratch I would, but now I have to go down there and look at that sad sad floor and damaged (new) doors and try to make the best of a terrible $55k mistake. No restitution beyond an apology was offered, and even in the apology Joe kept trying to convince me it looked good. The Pros if one can say this project had any (pardon the pun): The folks in charge did try to make me happy throughout working and reworking and trying to fix some of what had been messed up or damaged, and they apologized. It was the people on their team who were so actively disrespectful of me and my property. I would not recommend this group. Life is a collection of the consequences of our actions. I am going to be living the the consequences of choosing this company for the foreseeable future. I hope the consequences of this review is that JFC Pros is motivated to enforce their team treat people's homes with a little respect and return to the service that earned them their previous 5 star reviews.

Details: Residential • 500 - 1,000 sq. ft. • No, I will not be adding structural or weight-bearing features to my basement • No, I will not be modifying or adding living space to my basement • No, my basement finishing or remodeling project will not require electrical or plumbing work • No existing plans, but have a good idea of what I want

JFC Pros's reply

We are very saddened to read this review. Your words really hurt. We wish that you had shared more with us about how you were disappointed. A lot of the reasons why the project took longer than expected where for unforeseen reasons like the basement being cold (not being heated). For this reason we had to prime and apply extra coats of paint. We did a lot of work that was not in the original scope of the contract and we did not charge you for that extra work (like adding more outlets). About the floors, the epoxy that we agreed on was supposed to be just a regular garage epoxy paint. It was not supposed to be the epoxy with a design. That added an extra $4000 cost to do a design epoxy as you wanted. The floor looks like an ocean design as you requested. We did that at no extra cost to you. Also we made a group chat to facilitate conversation where we would send messages to you two or three times a week asking how things were going. We don't understand why it was never relayed to us that you were unsatisfied. We tried checking on you to make sure that you were pleased with the work, but you never opened up to us. We know there were some mistakes made, but we did everything to fix these mistakes including any issues with the floor. These pictures you posted were taken before the final work was done and all of them have been addressed and fixed. It is very deceptive and unfair to post pictures of work in progress and say that the images are indicative of the final product. We went back a few times to make sure that everything was fixed and done to your satisfaction. When we were done you even gave Danny a hug, said thank you and said see you in the next project. Now after a friend of yours went there and made comments on the floor you are no longer satisfied and are completely disappointed? I'm not sure what changed. Although we believe this review is unfair, we strive to make sure that our customers are 100% satisfied with the work that is contracted. Between our employees and subcontractors we have more than 50 people working for JFC Pros and they and their families depend on our business and take pride in their work. Also, we recently contacted you to try to come back and resolve anything that you wanted resolved but you said you don’t want us to come back in your house anymore. Unfortunately we are unable to resolve any things that you are unsatisfied with if you will not let us come back to your house. Since ,for some reason, Thumbtack doesn't appear to allow us to upload the pictures of the finished work in response to these pictures which were taken before the work was finished we have uploaded finished pictures in our Thumbtack galary and labeled them with the name of this review. The photos show a beautiful blue ocean like (premium design) apoxy floor.

Basement Finishing or Remodeling

Alia W.

Dec 12, 2023

Hired on Thumbtack

I had a free questions to ask before giving all my personal information. The response was very rude.

Details: Single room remodel • Kitchen • No existing plans - need design suggestions • No, the project is not covered by an insurance claim

Home Remodeling

Tyler M.

May 10, 2023

Hired on Thumbtack

My experience with JFC was great. They were honest and upfront with information regarding my project, and I really appreciate that.

Details: Change the form or function of a portion of a room or structure • Attic • No existing plans, but have a good idea of what I want • No, the project is not covered by an insurance claim • Within the month

Home Remodeling

Jermoh K.

May 8, 2023

Hired on Thumbtack

Was connected to JFC, flyer talking about the job, it wasn’t the jobs he take. He was honest to tell me that on the phone, and directed me to where I should look for the work I want done.

Details: Multiple room remodel • Living room • Bathroom • Basement • Bedroom • Already have plans - just need installation • No, the project is not covered by an insurance claim • As soon as possible

Home Remodeling

Megan G.

Apr 19, 2023

Hired on Thumbtack

JFC has excellent communication and Joe showed up one time and was professional in his introduction. That is why they have two stars. Joe looked at me and seemed to see dollar signs. I was looking for a quote for a garage. However, he proceeded to tell me my house looked like "sh$t", (his words - aesthetically) and that I ~needed~ to blow out ceilings. That's just a taste of the garbage he shoveled my way. Oh, and his breath was beyond beyond. 🤢

Details: Sketches or a basic idea • Garage • Basement • New custom construction • Complete renovation • Yes, load-bearing structures are involved • 500 - 1,000 sq ft • Home • I am the owner

JFC Pros's reply

I appreciate your words about our communication. I disagree that I looked at you and seemed to see dollar signs. In fact I gave you a very fair price and offered to give you my contractor discount on some materials. I also gave you a lot of good ideas to save you money. I am sorry if I did not use the right words to better express myself but when I saw the framing of your first floor being held by temporary columns and a beam over the garage door header I felt that it would be irresponsible if I didn’t let you know that these things should be fixed. Then when I went up to the kitchen area where the ceilings are low I saw how that area does not match the rest of the house. Your house is very beautiful with high ceilings and large rooms but the kitchen is so small and the low ceilings in that area disrupt the beauty of the house. The kitchen cabinets and the countertops are nice but that area should be reconfigured and the ceiling height adjusted to match the rest of the house. I think that day I may have had bad breath because it was lent and I was fasting. I apologize for that. In the end this review does not reflect our work and I don’t believe it is fair because the only work performed by our company was a free quote. We did provide a detailed quote which you said was well done during our last conversation. I wish you good luck with your project and God bless you and your family. Joe Chaves.

General Contracting

Credentials

License

License Type: Construction Supervisor - One and Two Family Dwellings (MA)

License verified on 9/27/2024

Background Check

Jose Sobrinho

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Most of the time We are not going to be your cheapest choice but we guarantee our work. We have great reviews. Our prices are based on the amount of work. We don’t rush to do our jobs. We will not look for ways to increase the invoice amount.
What is your typical process for working with a new customer?
I try to take all the details on my first visit and put it all on paper. We also provide a 3D view of the project.
What education and/or training do you have that relates to your work?
Construction Supervisor License Classes.