FAQs
- What is your typical process for working with a new customer?
At Boston Restoration Group (BRG), we make the restoration process smooth, stress-free, and efficient for our customers. Here’s what to expect when working with us: 1️⃣ Initial Contact & Assessment – We start with a quick phone consultation to understand your needs. If urgent, we dispatch our team immediately. 2️⃣ On-Site Inspection & Stabilization – Our experts visit your property to assess the damage, provide a detailed evaluation and ready to stabilize it. 3️⃣ Insurance Coordination (If Applicable) – We work directly with your insurance adjuster to streamline the claims process. 4️⃣ Restoration & Cleanup – Our skilled team remediates water, mold, or fire damage using state-of-the-art equipment, ensuring a fast and effective recovery. 5️⃣ Final Walkthrough & Satisfaction Check – We ensure everything is completed to the highest standards and walk you through the finished work for approval. 💙 Your peace of mind is our priority! From start to finish, we handle everything so you can get back to normal as quickly as possible. Would you like to schedule an inspection? We’re happy to help!
- What education and/or training do you have that relates to your work?
Our Qualifications & Training: ✅ IICRC Certifications – Our team members hold certifications from the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Mold Remediation. ✅ OSHA Safety Training – Ensuring compliance with Occupational Safety and Health Administration (OSHA) standards for workplace safety, hazardous material handling, and proper use of protective equipment. ✅ Fire & Smoke Damage Restoration Training – Hands-on training in fire-damaged property cleanup, odor removal, and structural repairs. ✅ Mold Remediation Training – Expertise in containment, removal, and prevention of mold issues in residential and commercial spaces. ✅ Continuous Education – Our team regularly participates in workshops, industry conferences, and advanced courses to stay ahead of the latest restoration techniques and technology. With years of hands-on experience and a commitment to excellence in every job, we bring the highest level of professionalism, skill, and care to every restoration project. Would you like to learn more about our expertise for a specific service? We're happy to help! 🔧🏡
- What advice would you give a customer looking to hire a provider in your area of work?
1. Verify Certifications & Licensing ✅ Look for IICRC-certified professionals (Institute of Inspection, Cleaning, and Restoration Certification). ✅ Ensure the company follows OSHA safety standards. ✅ Confirm that they are licensed and insured to work in your area. 2. Choose a Company with Emergency Response Services ✅ Water damage, mold growth, and fire damage require immediate attention. ✅ A reputable company should offer 24/7 emergency services with a fast response time. 3. Look for Experience & Specialization ✅ Ask about their track record and experience with similar projects. ✅ If dealing with mold, ensure they specialize in mold remediation and air quality control. 4. Read Customer Reviews & Ask for References ✅ Check Reviews, and BBB ratings to see real customer experiences. ✅ A trustworthy company should be able to provide past client references. 7. Prioritize Clear Communication & Customer Service ✅ A reputable company should walk you through the process and answer all your questions. ✅ Choose a team that is professional, transparent, and responsive. By taking these steps, you can confidently select a qualified restoration provider who will handle your project with care and expertise. Would you like help evaluating a potential provider? We’re happy to assist! 🔧🏡