FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive. We charge by the hour for local moves, with no hidden fees. Long-distance moves are priced based on distance, size of the move, and additional services requested. We occasionally offer discounts for repeat customers, off-peak days, and veterans. All costs are clearly explained before the job starts.
- What is your typical process for working with a new customer?
We start with a free consultation to understand your moving needs. Then, we provide a detailed quote and schedule a convenient moving date. On moving day, our team arrives on time, fully equipped, and ready to handle everything from packing and loading to unloading and setup. We stay in communication throughout the process to ensure a smooth experience.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in safe lifting techniques, packing fragile items, and efficient loading/unloading methods. We also undergo regular customer service training to ensure every client receives respectful, helpful, and stress-free service.