FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our hourly rates include all the loading, transportation, unloading, furniture disassembly/reassembly, blankets for the furniture, clean and organized truck, fuel and tax. Additional Services upon request: Overnight Storage: $200/night Hoisting: $50 for the first items and $25 for each following Crating Services: approx. $200 for a professionally build crate Packing Materials: Plastic Cover for Mattress: $10.00 Shrink Nylon: $20/roll Packing Tape: $3.50/roll Small Box: $2.00/box Medium Box: $3.00/box Large Box: $4.00/box Wardrobe Box: $12.00/box Picture Box: $4.50/box
- What is your typical process for working with a new customer?
We normally require following to set up the move: Here's what we would need from you to reserve the move: 1) Your full legal name 2) Exact pick-up and delivery address 3) Desired pick-up and delivery dates 4) List of items to be moved 5) Best contact phone number and email address 6) Deposit of $100.00 to secure the reservation (can be paid online with any major cc only after your request is created in our system) Remaining balance is due only upon the completion of the job.
- What education and/or training do you have that relates to your work?
Here at Lexel Moving we go through continuous education and we hold several certificates and awards for our quality of service. Certificates and awards: 2015 BBB Certificate of Customer Satisfaction Excellence 2016 BBB Certificate of Customer Satisfaction Excellence 2017 BBB Certificate of Customer Satisfaction Excellence 2016 Angie's List Super Service Award 2017 Angie's List Super Service Award 2017 People Love Us On Yelp 2017 Thumbtack Top Pro