128 Plumbing, Heating, Cooling & Electric

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Introduction

Hello! We're 128 Plumbing, Heating, Cooling & Electric. We've been in business for over 30 years. Our goal is to give every person an outstanding experience from the very first call and be there throughout the entire year whether it's a new heating system, ductless installation, or looking at a leaky pipe in the basement. Feel free to reach out to ask any questions about our services!

Overview

Hired 5 times

Serves Wakefield, MA

Background checked

150 employees

33 years in business

Business hours

SunClosedMon7:00 am - 2:00 pm

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram, Twitter

Reviews

Great 4.7

28 reviews

5

93%

4

0%

3

0%

2

0%

1

7%

Read reviews that mention:

Past Customer

Dec 19, 2019

·

From Google

128 has a really good history with me, so when my hot water stopped working I called them right away. They were able to send a technician the same day (wow!). Adin not only diagnosed the issue but repaired it on the spot! He was also very professional and a great communicator (he let me know when he was on his way and even showed up a few minutes early). Friendly people running the phones; smart and professional technicians; highly recommended!

128 Plumbing, Heating, Cooling & Electric's reply

Izzy, thank you for taking the time to right about your experience with us. Always happy to help and provide you with a solution!

Past Customer

Dec 24, 2019

·

From Google

Matt and Stephen arrived a few hours after I called. They gave me options to fix the situation and I felt like they were straightforward with the data. They were very knowledgeable and efficient and patient with all my questions. There may be less expensive ways to get things done but given the response, efficiency and quality that Matt and Stephen delivered, I am very happy and appreciative of their help and consideration and coming to my house and fixing the problem expertly. Thank you!

128 Plumbing, Heating, Cooling & Electric's reply

Betsy, thanks so much for writing about your experience with us. Happy holidays!

Past Customer

Dec 23, 2019

·

From Google

128 Plumbing, Heating, Cooling & Electric's reply

Past Customer

Dec 19, 2019

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From Google

Our Mitsubishi Mr. oSlim stopped working yesterday and I called to see if I could get it looked at and serviced. Norm arrived the next morning (today).I received a call from the main office notifying me of his arrival a few minutes in advance. Norm put booties over his boots to protect our floor and thoroughly inspected the inside and outside components.He was polite, knowledgeable and clearly explained the situation, options and costs. He was cheerful and positive in spite of his having to work outside with the temperature being about 12F. Norm clearly likes his job, knows his business and is an excellent representative for 128. This is my first experience with 128 and I am impressed with your response time, your professionalism and your use of mobile computer applications.You converted an irritating heating problem into an interesting experience.Thank you,Dave Lewis

128 Plumbing, Heating, Cooling & Electric's reply

Dave, it means a lot to our entire team that you would take the time and share your experience from start to finish with us. Thank you. Happy holidays for the 128 PHCE Team

Past Customer

Dec 21, 2019

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From Google

Darren was extremely professional, knowledgeable, and helpful. He followed up on our concerns and we appreciated his responsiveness in fixing our furnace. We are happy to use 128 for all our future plumbing, heating and electrical needs.

128 Plumbing, Heating, Cooling & Electric's reply

Marlene, thanks for taking the time to write about your experience with Darren. We appreciate it very much!

Credentials

Background Check

David Williams

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
For any new furnace, boiler, tankless on-demand heating or hot water system, or ductless mini-split, or air conditioning we offer a consultation at no cost. We'll spend time at your kitchen table with you answering any questions you might have. We offer upfront pricing on repairs while on-site for service calls. For preventative maintenance on HVAC systems, we can offer one-time maintenances as well as three to five year long service plans right on the phone.
What types of customers have you worked with?
Residential home owners in the North shore, Greater Boston, or Merrimack Valley areas. We go all the way up Rte 128... which is how we got our name!
What advice would you give a customer looking to hire a provider in your area of work?
Find someone licensed, insured, experienced on different equipment and that has been in business for a longtime in case you ever have questions about your project in the future.