FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparency: Symphony Concrete Coating aims to maintain transparency in its pricing. They typically provide detailed estimates and proposals outlining the costs involved, including materials, labor, and any additional services. Customization: Pricing can vary based on the specific requirements of the project, such as the size of the area to be coated, the type of coating system selected, surface preparation needs, and any additional customization requested by the customer. Factors Affecting Pricing: Customers should understand that various factors can influence pricing, including the complexity of the project, accessibility of the site, existing surface condition, desired finish, and any special requirements or challenges that may arise.
- What is your typical process for working with a new customer?
Initial Contact: The customer reaches out to Symphony Concrete Coating through various channels like their website, phone, or in-person visit. Discovery Call or Meeting: A representative from Symphony Concrete Coating conducts a discovery call or meeting to understand the customer's requirements, preferences, and constraints. Site Visit and Evaluation: If necessary, a site visit is scheduled to assess the concrete surface requiring coating. This helps in understanding the scope of work, surface condition, and any specific challenges. Consultation and Recommendations: Based on the site evaluation, Symphony Concrete Coating provides expert recommendations regarding suitable coating options, colors, textures, and finishes. They also discuss timelines and budget considerations. Proposal Submission: A detailed proposal is presented to the customer, outlining the scope of work, materials to be used, cost breakdown, and project timeline. Contract Signing: Once the proposal is accepted, a contract is drafted and signed by both parties, formalizing the agreement and terms of service. Surface Preparation: Prior to coating application, the concrete surface is prepared through cleaning, repair of cracks or damages, and possibly etching or grinding to ensure proper adhesion. Coating Application: Symphony Concrete Coating applies the chosen coating system using specialized equipment and techniques, ensuring even coverage and a smooth finish. Quality Control: Throughout the application process, quality control measures are implemented to ensure the coating is applied correctly and meets the desired standards. Curing and Drying: The coated surface is allowed to cure and dry according to manufacturer specifications, which may involve specific timeframes and environmental conditions. Final Inspection: Once the coating has cured, a final inspection is conducted to verify the quality of workmanship and address any touch-ups or corrections if needed. Customer Satisfaction: Symphony Concrete Coating seeks feedback from the customer to ensure their satisfaction with the completed project. Any concerns or additional requirements are addressed promptly.
- What education and/or training do you have that relates to your work?
Symphony Concrete Coatings receives comprehensive training on PennTek's product lines, including their concrete coating systems, sealants, and related materials. This training covers the features, benefits, application techniques, and best practices for using PennTek products effectively. Installation Techniques: Training programs conducted by PennTek include hands-on instruction on proper installation techniques for various coating systems, for polyurea, and polyaspartic coatings. This includes surface preparation, mixing and application methods, and finishing procedures. Safety Protocols: Symphony Concrete Coatings learns about safety protocols and best practices to ensure a safe working environment during the installation process. This may include instruction on handling chemicals, personal protective equipment (PPE), and adherence to relevant safety regulations. Surface Preparation: Proper surface preparation is critical for the success of a coating application. Symphony Concrete Coatings receives training on techniques such as cleaning, repairing cracks and imperfections, and profiling the surface to ensure optimal adhesion of the coating. As a PennTek certified dealer and installer, Symphony Concrete Coatings continues ongoing training and education with the resources provided by PennTek. This allows us to stay updated on new products, techniques, and industry trends, ensuring they continue to deliver high-quality results to their customers.