Digital House Calls

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Introduction

I listen to and work with the customer to fix any problems they're having with their technology, teach them how to use their technology or help them purchase new technology for the best price. My motto is "NO QUESTION IS STUPID". I understand that technology is probably not the customer's focus. They just want it to work or they want to learn how to use it better and I am there to help them achieve those goals. I try to get them to a place where they don't need me anymore. My goal is customer/student self sufficiency and satisfaction. I love working with people and helping them get the most out of their technology. I truly love what I do and when "the light bulb goes on" so to speak... for my customers. That moment when they say "oh, now I get it!"

Overview

Hired 3 times

Background checked

1 employee

17 years in business

Payment methods

This pro accepts payments via Cash and PayPal.

Featured Projects

6 photos

Reviews

Customers rated this pro highly for work quality, responsiveness, and professionalism.

Exceptional 5.0

12 reviews

100%

Ellen g.

May 19, 2019

Hired on Thumbtack

Details: PC • Desktop • Computer not turning on • The computer technician travels to me

Digital House Calls's reply

Thanks, Ellen! You're a terrific customer!

Computer Repair

Pat M.

May 15, 2020

Coleen is very knowledgeable about all things technical and electronic including laptops/PCs, cell phones, printers, photography, and how things work. With her many years working for companies solving their technology problems, she brings her skill and knowledge to solve your technical problems. She can help with your zoom meetings, photos, purchasing new laptops/equipment and pretty much any issue you have. Don't have a camera on your laptop for those zoom meetings? No problem, Coleen will get you what you need. She can explain complex technology and make it simple and easy to understand. She is very patient and truly feels that every question you have is important. Coleen has been my go-to person for any technical issues for years. She is responsive, professional, kind, and great to work with every time. Thank you Coleen for all you do - you dispel all confusion and make my life easier!

Digital House Calls's reply

Thank you, Pat.

Elizabeth A.

Jan 30, 2015

Working with Coleen is always so enjoyable. She explains why she is doing things and how it will help me. I come away having more confidence in my abilities because of tips that she shares. I also love that I have been able to recommend her to colleagues and friends know they will be well taken care of.

Mary Jane L.

Jan 31, 2015

I found out about Coleen and her expertise from a friend. Her phone personality when I called was helpful and friendly - also Coleen seemed to exhibit a very positive outlook. When she came to my house and I asked for her opinion about my computer, and how could I get a new one, she was able to guide me every step of the way and made it possible for me to easily step into purchasing a new computer and gain a wonderful new computer expert, Coleen. She responds to every call and has solved every problem I have had using my new computer. She is extremely knowledgeable, very patient, and I am so glad my friend directed me to this lovely lady.

Digital House Calls's reply

Thank you, Mary Jane.

Joanne D.

May 12, 2020

Coleen is a true professional with incredible knowledge. She is thorough and easy to work with. She truly lives her tag line. No question is stupid. She has helped me buy equipment.. and I thoroughly trust her. You will enjoy her!

Digital House Calls's reply

Thank you, Joanne.

Credentials

Background Check

Coleen Magrath

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
The hourly rate includes things like travel to and from the customer, phone calls, research, and actual time spent on site. If the support, training, or project requires many hours to complete then I would work out a pricing structure with the customer that was fair to both of us.
What is your typical process for working with a new customer?
The process generally starts with a phone call where the prospective customer and I can ask each other questions and figure out if we have a good fit. Then we set up an appointment for me to come to their house, assess the situation and move forward with whatever they need done. If we need a follow up appointment we can make one or if the problem is solved or the training is done the customer knows that they can call me again if I am needed in the future.
What education and/or training do you have that relates to your work?
I have acquired multiple certificates in various aspects of the computer industry over 20 years. My jobs included software program telephone support, sales technical support (I was the person on the sales team who answered the technical questions about the software). Also software testing and managing a software testing lab. Project management on multiple company technical infrastructure upgrades, expansions, and replacements. I have worked in many different company environments with very different technology needs. I keep up with the latest technology as best I can and I am working with Apple, Windows, smartphones, tablet, etc. technology every day. I have been tearing apart and building computers, etc. for 25 years.