FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices may vary depending on the size of the client's home or business. Therefore, when scheduling an appointment with us, we ask for more information so that we can provide the ideal budget for each need.
- What is your typical process for working with a new customer?
Step 01: The customer sends a text message to our phone or fills in the form available in the "hire" button on our website. Step 02: We respond to the customer within an hour and confirm some additional information to set up a quote and enable the service as soon as possible. Step 03: The customer chooses the payment method and makes his reservation. Step 04: Done! The service has been scheduled, now just wait for our team to arrive, :) Note: If there is any impediment on the day of performing the work, the customer must cancel or reschedule at least 48 hours in advance. Otherwise, he must pay a fine of 30% of the cleaning fee. Likewise, if the company cancels the service less than 48 hours in advance, it must pay the customer a fine corresponding to 30% of the value of the scheduled service.
- What education and/or training do you have that relates to your work?
We are a multidisciplinary team with different academic backgrounds. The biggest course within the cleaning area, the biggest course within that was the practice, every day, in our customers' homes. Faced with all the challenges encountered, little by little we managed to find the perfect balance between discretion, professionalism, speed and efficiency. Which makes 100% of our customers recommend our cleaning services.