RCL Mechanical, Plumbing, Heating, & AC

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Introduction

When you need professional heating, AC, and plumbing services, from installations to maintenance plans, to minor repairs, we can handle all of your home or business’ needs! RCL Mechanical is a locally-owned and operated business with 600+ 5 Star google reviews that has been serving Massachusetts and Rhode Island for years. We believe that one of the keys to our success has been our integrity and communication. We thrive to foster a trusting relationship with our customers and help them make informed decisions. We prioritize customer service because we value our relationship with you! We will always take the time to listen to your concerns and develop the best plan to tackle the issue at hand. Call our team today!

Overview

Hired 15 times

Background checked

License verified

100 employees

25 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, and Samsung Pay.

Social media

Facebook, Instagram

Featured Projects

6 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and punctuality.

Excellent 4.9

76 reviews

5

98%

4

1%

3

0%

2

0%

1

1%

This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.

Luis S.

Jul 18, 2024

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Hired on Thumbtack

Very punctual and professional. The value for the service is where I get concerned. It makes me think twice before calling them again. Almost 300$ for a filter change. I can’t even imagine the cost of a pipe leak replacement. Again, the service was great but the prices need to be more reasonable so as to meet the customer halfway.

Details: No, repair is not urgent • No, the building is not currently flooded • House

RCL Mechanical, Plumbing, Heating, & AC's reply

Thank you for your feedback, Luis. We appreciate your recognition of our punctuality and professionalism at RCL Mechanical. We're glad that the service itself met your expectations. We understand your concerns about the cost of the filter change. At RCL Mechanical, we strive to provide high-quality service while balancing fair pricing. Our rates reflect the expertise of our technicians, the quality of materials used, and our commitment to thorough work. However, we value your input and take customer feedback seriously. We'll review our pricing structure to ensure we're offering the best value possible. We aim to build long-term relationships with our customers and want our services to be accessible. For future services, we encourage you to ask about our Total Home Care Club Membership. This program offers discounts on services and can help make routine maintenance more affordable. Thank you for choosing RCL Mechanical. We hope to have the opportunity to serve you again and demonstrate our commitment to both quality service and customer satisfaction.

Plumbing Pipe Repair

Elaine J.

Jun 24, 2024

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Hired on Thumbtack

Scheduled app for 3 and was here at 3. Fixed within an hour.

Details: Repair • Attic • Outside • House

RCL Mechanical, Plumbing, Heating, & AC's reply

Thank you for your positive feedback, Elaine! We're thrilled to hear that our RCL Mechanical technician arrived promptly for your 3 o'clock appointment and efficiently resolved your central air conditioning issue within an hour. At RCL Mechanical, we understand the importance of punctuality and quick, effective service, especially when it comes to AC repairs. Our team is dedicated to minimizing any inconvenience to our customers by providing prompt and efficient solutions. We're glad we could get your AC system back up and running so quickly. Your comfort is our priority, and we appreciate you trusting us with your HVAC needs. As a valued customer, we'd like to remind you about our Total Home Care Club Membership. This program offers benefits like priority scheduling, discounted maintenance, and regular check-ups to keep your AC system running smoothly year-round. Thank you for choosing RCL Mechanical. We look forward to serving you again for any future HVAC or plumbing needs!

Central Air Conditioning Repair or Maintenance

Bradford P.

Jun 5, 2024

Kevin from RCL was exceptional when replacing our oil tank. His professionalism and attention to detail were outstanding, leaving the area spotless upon completion. We highly recommend RCL and Kevin for their excellent service and will definitely call them for future needs. Their expertise and commitment to customer satisfaction are unparalleled.

RCL Mechanical, Plumbing, Heating, & AC's reply

Thank you for your glowing review, Bradford! We're thrilled to hear that Kevin from RCL Mechanical provided exceptional service when replacing your oil tank. Our team takes great pride in their professionalism and attention to detail, and it's fantastic to know that Kevin exemplified these qualities during the installation process. We understand the importance of leaving the work area spotless upon completion, and we're glad Kevin met and exceeded your expectations in this regard. Your high recommendation of RCL Mechanical and Kevin means the world to us. We strive to deliver excellent service and prioritize customer satisfaction above all else. It's rewarding to hear that our expertise and commitment to our customers shone through during your interaction with Kevin. We appreciate your trust in us and look forward to assisting you with any future plumbing or HVAC needs. Thank you for choosing RCL Mechanical!

Thumbtack Customer

Jun 5, 2024

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From Google

Kevin from RCL was exceptional when replacing our oil tank. His professionalism and attention to detail were outstanding, leaving the area spotless upon completion. We highly recommend RCL and Kevin for their excellent service and will definitely call them for future needs. Their expertise and commitment to customer satisfaction are unparalleled.

RCL Mechanical, Plumbing, Heating, & AC's reply

Thank you for your glowing review, Brad! We're thrilled to hear that Kevin from RCL Mechanical provided exceptional service when replacing your oil tank. Our team takes great pride in their professionalism and attention to detail, and it's fantastic to know that Kevin exemplified these qualities during the installation process. We understand the importance of leaving the work area spotless upon completion, and we're glad Kevin met and exceeded your expectations in this regard. Your high recommendation of RCL Mechanical and Kevin means the world to us. We strive to deliver excellent service and prioritize customer satisfaction above all else. It's rewarding to hear that our expertise and commitment to our customers shone through during your interaction with Kevin. We appreciate your trust in us and look forward to assisting you with any future plumbing or HVAC needs. Thank you for choosing RCL Mechanical!

Ron A.

Apr 26, 2024

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Hired on Thumbtack

Mason did a super job troubleshooting, estimating, and repairing my back pressure valve

Details: No, repair is not urgent • No, the building is not currently flooded • House

RCL Mechanical, Plumbing, Heating, & AC's reply

Thank you for recognizing Mason's super job troubleshooting, estimating, and repairing your back pressure valve. We're glad his expertise and dedication to customer satisfaction left a positive impression. Thank you for choosing RCL Mechanical for your plumbing needs.

Plumbing Pipe Repair

Credentials

License

License Type: Plumber – Master (MA)

License verified on 5/1/2024

Background Check

Marc Mason

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
At RCL Mechanical, we believe in transparent pricing and value for our customers: - Free Estimates: We offer complimentary, no-obligation estimates with our Comfort Advisors for larger projects. - Service Fee: There's a $99 service fee for our technicians to come out. However, this fee is waived if you choose us to perform the recommended work. - Transparent Pricing: We provide clear, upfront pricing for all our services. There are no hidden fees or surprise charges. - Discounts and Coupons: We regularly offer special promotions and discounts. Our friendly customer service representatives can inform you about current offers that may apply to your service. - Financing Options: We offer flexible financing plans to help make larger projects more manageable (subject to approval). We strive to provide high-quality HVAC, plumbing, and heating/cooling services at competitive rates. Don't hesitate to ask our team about pricing details or current promotions when you call
What is your typical process for working with a new customer?
At RCL Mechanical, we've designed our process to be convenient and reassuring for new customers: 1. Initial Contact: We're available 24/7 via phone, text, or email to address your needs. 2. Appointment Setup: Our team will ask a few simple questions to understand your situation and provide the best possible service. 3. Confirmation: We collect credit card information to confirm your appointment, ensuring we're prepared to serve you promptly. 4. Pre-Arrival Notification: You'll receive a courtesy call 30 minutes before our technician arrives. 5. Technician Introduction: We send a text message with the technician's name and photo, so you know exactly who to expect at your door. 6. Service Visit: Our skilled technician will diagnose the issue, explain the situation, and provide solutions with upfront pricing. Once you agree to the terms we begin the work and we will make sure you are 100% satisfied with the work before our techs leave your home. 7. Follow-up: We ensure your satisfaction with the service and address any questions you may have. This process is designed to provide you with a seamless, transparent, and secure experience from start to finish. We prioritize your comfort and peace of mind throughout our interaction.
What education and/or training do you have that relates to your work?
At RCL Mechanical, we pride ourselves on the expertise and qualifications of our team: - Licensing: All our HVAC and plumbing experts are fully licensed in both Massachusetts and Rhode Island, ensuring we meet and exceed all state requirements for professional service. - Insurance: Our entire team is insured, providing peace of mind for our customers. - Comfort Advisors: Our Comfort Advisors bring extensive hands-on experience in the HVAC industry. This practical knowledge allows them to provide the most appropriate and effective recommendations for your home. - Ongoing Training: We invest in continuous education for our team to stay current with the latest technologies and best practices in HVAC, plumbing, and heating/cooling systems. - Manufacturer Certifications: Many of our technicians hold additional certifications from leading equipment manufacturers. This combination of formal qualifications, practical experience, and ongoing education enables us to deliver top-tier service for all your HVAC, plumbing, and heating/cooling needs. When you work with RCL Mechanical, you're getting a team of true professionals dedicated to your home comfort.