FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the scope, complexity, and materials involved in each project. We provide detailed estimates so customers can see exactly where their money is going—labor, materials, permits, and any subcontractor work are all clearly outlined. We don’t believe in hidden fees. Any potential additional costs (like unexpected structural issues or change orders) are discussed with the client before any extra work is done. For larger projects or long-term partnerships, we may offer volume discounts or phased payment options. While we’re not always the cheapest, we focus on delivering high-quality workmanship and lasting value. We believe you get what you pay for—and we make sure our clients feel confident and informed every step of the way. Typically charge a consultation fee, which is wavier upon award of project.
- What is your typical process for working with a new customer?
Our typical process starts with an initial consultation where we take time to understand the customer's vision, goals, budget, and timeline. We’ll usually meet on-site or review any plans or ideas they already have. From there, we move into the planning and design phase, where we may collaborate with architects, engineers, or designers if needed. Once the scope is clearly defined, we provide a detailed estimate and timeline. After the contract is signed, we handle all necessary permits and scheduling. Communication is a priority throughout the build—we keep the client updated with regular progress reports, walkthroughs, and are always available to address questions or concerns. After construction is complete, we conduct a final walkthrough to ensure everything meets expectations, followed by any punch-list items that need touch-ups. Finally, we offer post-project support and stand by our work with warranties or follow-up services.
- What questions should customers think through before talking to professionals about their project?
Before reaching out to a construction professional, it helps if customers have a general idea of a few key things: What is your budget? Even a rough range helps us guide design choices and set realistic expectations early on. What’s your timeline? Knowing if you have a firm deadline (like a move-in date or seasonal goal) helps with planning and scheduling. What are your must-haves vs. nice-to-haves? Prioritizing features or parts of the project helps us tailor the plan and manage costs effectively. Have you researched any styles, materials, or inspiration? Pictures, notes, or examples give us a sense of your vision and personal style. Are there any known issues with the property or site? Things like foundation problems, drainage issues, or access limitations are important to know upfront. What level of involvement do you want in the project? Some clients prefer to be hands-on with decisions, others want to step back and let us handle everything. Either way works—it’s just good to know from the start.