Superior Fence Company

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Responds in about 1 hour

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About

Superior Fence Company For All Your Fencing Needs In One Company

Overview

Hired 20 times

1 similar job done near you

Background checked

1 employee

6 years in business

Business hours

SunClosedMon8:00 am - 6:00 pm

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Square cash app, Venmo, and Zelle.

Social media

Facebook

Services offered

Surfaces

Salt and de-icing needs

Yes

Projects and media

Reviews

Customers rated this pro highly for work quality, responsiveness, and professionalism.

Good 4.3

24 reviews

5

79%

4

0%

3

0%

2

8%

1

13%

Kristin 0.

Nov 6, 2025

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From Google

**I changed the original 2 star review I left on Thumtack before Jose came back for the last time to a 1 star review here since not only was he not capable of revising his mistakes but also had an emotional outburst, so the extra star I gave him on the other site for professionalism no longer applied. He can say all he wants but pictures dont lie. For some reason I cant add another pic of the current hinge but feel free to look at the yelp review to see that it is indeed still sticking up above the fence.I'm so disappointed and so badly wish I hadnt hired Jose. But he was very professional (until he wasnt). His price was not the lowest I got but seemed fair and he seemed confident and knowledgeable. We signed a contract to remove and replace my dilapidated wood fence with a new horizontal panel wood fence. I was so excited since I had been waiting years to be able to afford it. He scheduled me in and showed up as expected. There were a few hiccups along the way - which truly should have been an indication that this would not end well but it was too late by then. He seemed understanding and did redo the issue though I still felt uneasy because it wasn't good, just better than it had been. Sadly it just still isn't up to par as the tops of the posts aren't level so the top of the fence has peaks and valleys that just make it look sloppy. The posts are spaced so unevenly- some 8ft others like 4-5 ft which he claims is because my yard was hard to dig in and assured me multiple times that once he was done you wouldn't see the posts at all. That was because he was planning to put the good side facing into my yard... what kind of fence professional would do that without asking- I had to have him change it around and thank god I did otherwise you'd see this monstrosity from the street. He used 5x5 posts (that I can't be sure are even fence posts, they look more like landscape timbers) but the top rail that's supposed to make it look finished doesn't cover the whole top of the post and since the posts are unlevel there are big gaps between them and the top rail, that I imagine will cause issues (trap moisture/ debris/ cause warping). The gate that Jose built is absolutely huge and absurdly heavy, it was sagging within a couple days after install and he had to come back to make adjustments. I asked for more heavy duty hinges since the gate is just so huge. It's about 48" wide, I don't know why- I never said I wanted it wide (normal size to fit my trash barrels thru would have been fine). He did put much bigger hinges on. The top of the top hinge isn't attached to anything/ sticks up over top of the fence). Unfortunately he stripped most of the screws and used mismatched ones- others he never installed. Well the gate already started sagging again, wobbles the entire run of fence it's attached to everytime it's opened/ closed and you have to jam it to shut. I sent a msg to Jose (fence has been up a couple weeks now and I really tried to not complain again but it's just that bad) he did not reply until I have him a 2 star review on Thumbtack where I hired him. He came back again and claimed he would rebuild the gate and switch the side it hangs on at my request. I asked him to make the fence level- like am I using the wrong word or something... because he said to do that it would be 6ft on one end and 4ft at the other. Umm I just mean have the top straight and not waving up and down. He also had a very emotional response when he came back- like sorry if your feelings are hurt but I don't think expecting decent workmanship is unreasonable. He was acting like he did me a favor and I should just be grateful. Bottom line is he did shoddy work that I paid almost 7k for. And now I have to have a real fence company come fix his mistakes which will cost me who knows how much more.

Superior Fence Company's reply

I went above and beyond for this customer. I changed anything and everything she wanted . Even those photos are before i redid the top hinge, it is now lowered plus i used all lag screws . But she wont post what is redone .Even after she gave me a 2 star review I went back again to try to help and changed more stuff, then she gives me a 1 star review instead. First she told me that it's not pressure treated materials, which it is. Then on the second day , she changed whole job after all the post was in. Then having me take apart finished fence to re cut top. It's was none stop. Everytime I would come back and redo whatever she wanted. Then she has switch gate swing and reduced height of gate. Anyone who knows me knows that I will go above and beyond for my customers. I tried to make it right. Unfortunately me trying made it worse if I didn't bother reaching out . It just would of stayed a 2 star review, which hurts because no matter what customers read the reviews and it hurts my business and i told her this, went back to make her happy instead it made it worse. I truly care about product and that a customer is happy with there fence. That job was a lot of work because everyday there waa something she wanted redone. Please take a look at the photos of fence and you decide if she got a beautiful fence.

Tony C.

Nov 14, 2022

Had him do a fence for my house he did a great job an was very respectful I found him to be very professional an a man of his word

Criss A.

Dec 18, 2024

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From Google

Superior Fence Company's reply

Carol F.

Dec 18, 2024

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From Google

Superior Fence Company's reply

Hollie K.

Mar 31, 2025

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From Google

Superior Fence Company's reply

Credentials

Background Check

Jose Madeira

FAQs

What is your typical process for working with a new customer?
will gladly come and give a free estimate and help guide you through the process of your idea or reason for a fence
Describe a recent project you are fond of. How long did it take?
always enjoy helping people with there ideas I enjoy what I do
What advice would you give a customer looking to hire a provider in your area of work?
always add access points throughout your property