FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Free Estimates: I offer free initial consultations and estimates, so you’ll have a clear idea of the costs upfront. 2. Fair Rates: My pricing is based on the scope and complexity of the project, ensuring you’re only paying for the work you need. 3. No Hidden Fees: There are no surprise charges—everything is outlined and agreed upon before starting the job. 4. Discounts: I offer discounts for larger projects, repeat customers, or referrals, as a way to show my appreciation. 5. Hourly vs. Flat Rates: Depending on the project, I may charge an hourly rate or a flat fee. I’m happy to discuss which option works best for your specific needs. 6. Material Costs: If materials are required, I provide receipts and charge exactly what I pay, so you know you’re getting a fair deal.
- What is your typical process for working with a new customer?
1. Initial Consultation: I start by discussing the customer’s needs in detail, either over the phone or during a site visit. I listen carefully to understand the scope of the project and any specific preferences or concerns. 2. Assessment & Estimate: After assessing the work, I provide a clear and transparent estimate, including timeframes and costs, so there are no surprises. 3. Planning & Scheduling: Once everything is agreed upon, I set a schedule that’s convenient for the customer and prepare for the job, ensuring I have all the tools and materials needed. 4. Execution: On the job, I work efficiently while maintaining high standards. I always keep the workspace clean and organized, respecting the customer’s property. 5. Final Walkthrough: After completing the work, I walk through the project with the customer to ensure they’re satisfied. I’m always open to feedback and happy to make any adjustments if needed. 6. Follow-Up: I check in after a few days to make sure everything is holding up and that the customer remains happy with the results.
- What education and/or training do you have that relates to your work?
I have hands-on experience from years of working on various home improvement projects, along with specialized training in [specific skills like carpentry, plumbing, or electrical work]. I stay updated on industry standards to ensure top-quality service for every job.