FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
“At Up The Gutter, pricing depends on the project—whether it’s roofing, gutters, decks, siding, or windows—and I keep it straightforward with no hidden fees. For example, gutter installs might start at $X per linear foot, while roofing or deck work is quoted by square footage and materials after a free on-site assessment. With over 30 years in Massachusetts home improvement since 1994, I aim for fair, competitive rates tailored to your job. I offer discounts like 10% off for bundling services (e.g., gutters and siding together) or for repeat customers. Cash payments can also trim costs—just ask! You’ll get a detailed quote upfront so there’s no guesswork.”
- What is your typical process for working with a new customer?
“My process at Up The Gutter starts with a friendly consultation—over the phone, through messaging, or on-site—to assess your gutter needs, whether it’s cleaning, repairs, or a full installation. I’ll ask about your home’s setup, any issues you’ve noticed, and your timeline. Next, I’ll provide a clear quote with pricing and an estimated completion date. Once you’re set to go, I’ll schedule the job at your convenience, arriving with all the tools and materials needed. During the work, I keep you posted on progress and tackle any surprises (like hidden damage) with your approval. We finish with a quick inspection to ensure your gutters are flowing perfectly and your property’s protected. I’m here to keep it simple and get it done right!”
- What education and/or training do you have that relates to your work?
“At Up The Gutter, I hold a Massachusetts building license, which I earned through rigorous training and testing in construction and home improvement standards. I’ve been in the field since 1994, giving me over 30 years of hands-on experience with gutter systems and beyond—cleaning, repairing, and installing to keep homes safe from water damage. My early training covered exterior maintenance and drainage solutions, and I’ve built on that with practical know-how from countless projects across Massachusetts. I also stay current with industry best practices and safety standards, ensuring every job meets code and exceeds expectations!”