FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At ApexBuilds LLC, we believe in transparency and fair pricing. Our pricing is tailored to each project, ensuring that we provide the best value for the work we do. We offer competitive rates without compromising on quality. We are upfront about all costs involved, including labor, materials, and permits, and provide detailed estimates before starting any work. While we don't typically offer discounts, we do work closely with clients to develop a solution that fits within their budget. Any additional fees, such as for unexpected changes or extra services, will be discussed and approved in advance. Your satisfaction and peace of mind are our top priorities.
- What is your typical process for working with a new customer?
Initial Consultation: We start with a conversation to understand your project goals, vision, and budget. Whether you're building a new home or renovating an existing space, we listen closely to your needs and expectations. Site Evaluation and Estimate: After the consultation, we visit the site to assess the scope of the project and gather all the necessary details. We then provide a comprehensive, no-obligation estimate that includes costs for labor, materials, and any required permits. Design and Planning: If your project requires design work, we collaborate with architects and designers to bring your vision to life. We'll discuss design options, timelines, and project milestones. Agreement and Scheduling: Once the estimate is approved, we provide a detailed contract outlining the scope of work, timeline, and payment schedule. We work with you to schedule the project start date and ensure everything is set for a smooth beginning. Construction and Progress Updates: Our team begins the work, and we keep you informed with regular progress updates. We ensure all work meets high-quality standards and stays on schedule. Completion and Final Walkthrough: Upon completion, we conduct a final walkthrough with you to ensure everything is to your satisfaction. We address any last-minute adjustments and provide you with all the necessary documentation for the project. Ongoing Support: After the project is finished, we remain available for any follow-up questions or future needs. Customer satisfaction is our priority, and we strive to ensure you're happy with the results.
- What education and/or training do you have that relates to your work?
At ApexBuilds LLC, our team is highly trained and committed to delivering exceptional results. I, Marllon Marques, the owner, hold a Home Improvement Contractor (HIC) license, Construction Supervisor License (CSL), and OSHA certification. These credentials ensure that I am fully equipped to manage projects in compliance with safety standards, building codes, and regulations for both residential and commercial work. In addition to my certifications, we prioritize ongoing training for our team, ensuring we stay current with the latest industry developments, construction techniques, and safety protocols. This commitment to education and professional growth guarantees that we deliver top-quality craftsmanship while maintaining a safe work environment and adhering to all legal requirements. With a strong foundation of practical experience, formal certifications, and continuous education, we confidently handle a wide range of projects, providing expert services every step of the way.