FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Affordable Rates: Our pricing reflects the quality of our work and the materials we use, ensuring you receive excellent value for your investment. No Hidden Fees: We provide upfront estimates with no surprises or hidden costs. Discounts: We offer a 5% discount for senior citizens and military veterans as a token of appreciation for their service and contributions. Free Estimates: Initial consultations and quotes are provided at no charge. Flexible Payment Options: We aim to make your payment process smooth and convenient. Your satisfaction is our top priority, and we strive to provide excellent service at a price you can feel good about.
- What is your typical process for working with a new customer?
At Triple A Garage Doors, we aim to make the process smooth, efficient, and stress-free. Here’s what you can expect when working with us: Initial Contact When you reach out, our team will gather basic information about your needs, such as the type of service required (installation, repair, maintenance, etc.), your location, and preferred timelines. Consultation and Estimate We’ll schedule a convenient time for a consultation, either in person or over the phone. During this step, we’ll assess the scope of work and provide you with a transparent and detailed estimate. Scheduling the Service Once the estimate is approved, we’ll work with you to schedule the service at a time that fits your schedule. Execution of the Work Our skilled technicians will arrive promptly and complete the job with professionalism and efficiency. They’ll also keep you informed throughout the process and address any questions or concerns. Quality Check and Customer Satisfaction After the work is completed, we’ll ensure everything meets your expectations. Our goal is your complete satisfaction. Follow-Up and Support We’ll follow up to ensure you’re happy with the service and provide guidance for any future maintenance. Should you need assistance later, we’re always just a phone call away.
- What education and/or training do you have that relates to your work?
Industry Certifications: Our technicians are certified in garage door installation, repair, and maintenance, ensuring they meet industry standards. Specialized Training: We’ve undergone extensive training in handling various garage door systems, including manual and automated models, as well as modern smart opener technologies. On-the-Job Experience: With years of practical experience, we’ve encountered and resolved a wide range of garage door issues, equipping us to handle even the most complex challenges. Safety and Compliance: We’re trained in safety protocols and adhere to local regulations, ensuring our work is not only effective but also safe for you and your property. Customer-Focused Skills: Beyond technical expertise, we prioritize customer satisfaction through training in communication and problem-solving, ensuring a smooth and professional experience from start to finish.