FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a large range of products and services - so, the price is completely dependent on what the project is. We provide free estimates, but it would be helpful to have your budget in mind during initial contact. We will try to give you rough estimates over the phone based on your best description of what you are looking for.
- What is your typical process for working with a new customer?
We provide free estimates. Typically someone from Inside or Outside Sales will discuss the project on the phone first and based on the description try to provide a rough idea of price. Then if it makes sense an appointment is set up for a Sales Person to come out and review the project - bringing fabric books, brochures, etc. The sales person will develop a detailed Quote. Sometimes the Quote can be provided on-site and sometimes it is developed and sent to the customer for review. If the customer wants to proceed, they would provide a 50% deposit and we create a Work Order for the project. Once it is installed, and the customer is happy, we would send an Invoice for the balance owed.
- What education and/or training do you have that relates to your work?
We have a staff of 20+ individuals that have been doing awning and canopy work for many years (in some cases decades). We have knowledgeable Sales Staff as well as internal fabricators and installation teams. We have a full Stitching Department, Metal Fabrication Department and Multiple Installation Teams. For Commercial projects we also have two Construction Supervisors on staff.