FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are pleased to offer complimentary estimates. Our technicians use a state-of-the-art sketching tool with satellite imagery to create a detailed technical drawing of your roof. This technology allows us to provide you with an accurate quote. We also understand that roofing projects can be a significant investment. That's why we offer flexible payment plans with financing options, including interest rates as low as 0% and no initial down payment required. We're here to make the process as smooth and affordable as possible.
- What is your typical process for working with a new customer?
Our process starts with a free, in-person estimate. Before visiting your property, we run your home through our software, where a trained sketch technician creates a detailed roof drawing. This way, we know about 90% of the project details before seeing your home. When we come out for the consultation, we'll verify our data, gather any final details you have, and show you all the options available. ***And if it's more convenient, we also offer virtual consultations upon request.***
- What education and/or training do you have that relates to your work?
With over 20 years of hands-on experience, starting as a ground cleaner and working up to an installer, our team has seen it all. We seize every opportunity for training and retraining on the latest product upgrades. Our commitment to continuous learning extends both on the job and in the classroom.