FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Standard Pricing Base Rates: Provide clear base pricing for different types of cleaning services, such as carpet, upholstery, and tile cleaning. Rates might be per room, per square foot, or based on other factors. Eco-Friendly Premiums: If there’s an added cost for eco-friendly or non-toxic cleaning solutions, make sure to specify this so customers understand the value of the green service.
- What is your typical process for working with a new customer?
Pre-Service Walkthrough: Before starting, walk through the areas with the customer to confirm the cleaning plan and discuss any concerns or specific requests.
- What education and/or training do you have that relates to your work?
With 15 years in the service industry and 7 years specializing in carpet cleaning, you bring a wealth of hands-on experience to Eco Carpet Clean. This background likely includes: Technical Skills – Advanced knowledge of carpet cleaning techniques, stain removal, and the use of eco-friendly products and equipment. Customer Service Expertise – A solid understanding of client expectations and effective communication, honed over many years in service roles. Problem-Solving Abilities – Experience dealing with unique cleaning challenges and finding solutions that maintain quality and customer satisfaction. Training and Certification – Any specific certifications in carpet cleaning or eco-friendly cleaning practices can further underscore your expertise, if applicable.