Master Tile

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Responds in about 39 min

Introduction

Hi guys, We are Master Tile! a serious company that honors with its commitments, we do quality services and dedication in our work!!

Overview

Hired 11 times

Serves Fitchburg, MA

Background checked

4 employees

11 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Venmo, and Zelle.

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110 photos

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Tile type

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Excellent 4.9

12 reviews

5

92%

4

8%

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0%

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0%

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Read reviews that mention:

Brenda S.

Nov 21, 2023

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Hired on Thumbtack

These guys are very professional and did a great job. Lucas texted me every evening to let me know the plan for the next day. They were always on time, did high quality work and left the work site tidy every day. I will definitively hire them again to do the floor.

Details: Bathroom • Tub or shower enclosure • 51 - 100 sq ft • Wood • No, but I will buy the tiles myself

Tile Installation and Replacement

Andrew M.

Oct 14, 2022

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Hired on Thumbtack

Great experience. Had a 1.5 day job - fireplace tile - he responded with a quote quickly. He worked hard - was very clean and did a great job. Will def hire again!

Details: 101 - 200 sq ft • Brick • Yes, I already have the tiles

Tile Installation and Replacement

Jessica v.

Aug 10, 2022

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Hired on Thumbtack

Lucas was great. They installed a backsplash in our kitchen. He was prompt, fair priced, on time, and very communicative. Would definitely recommend and hire again.

Details: Kitchen • Backsplash • 25 - 50 sq ft • Drywall • No, I need the professional to buy the tiles for me

Tile Installation and Replacement

Myra O.

May 19, 2023

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Hired on Thumbtack

Lucas and his team were amazing. It started out as a couple of projects, and I kept expanding as I saw the quality of his work and the breadth of his team’s capabilities. It was incredibly convenient to have him a sole contractor coordinating the work. I already have asked for quotes for three more projects!

Details: Kitchen • Bathroom • Living room • Floor • Backsplash • Tub or shower enclosure • 101 - 200 sq ft • Yes, I already have the tiles

Tile Installation and Replacement

Wayne W.

May 31, 2022

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Hired on Thumbtack

My wife was extremely happy with the final outcome. However, she did not have to deal with the day to day. On more than one occasion Lucas said he would be there at a certain time and wasn't. He also said he would call with the time he would be there the next day and didn't. Each time I would have to call or text him. He doesn't answer his phone and very slow to respond to text. I had to point out several flaws in his work that were obvious to me and should have been so to him. When he started the work I asked him to cover the entire,NEW, countertop. His response was that he was going to work on the cardboard that came with the tile packaging. He did do that but it left most of the counter exposed. My fault for not insisting. After he left, the final day, I spent 5 hours scraping and cleaning the countertop to get it back to where it was before he arrived. His price was by far the best but obviously that means you are going to have to do most of the cleanup to complete the job. Overall I was happy with the job he did and I would use him again if his price was the lowest.

Details: Kitchen • Backsplash • 25 - 50 sq ft • Drywall • Yes, I already have the tiles

Master Tile's reply

I understand your opinion of me and I respect that!! But I would just like to remind you that I was very real to you and told you that my schedule was a little messy because MY WIFE HAS JUST HAD A C-section SURGERY AND THAT WE HAVE AN 8 DAYS BABY, the day I told you this proved to be well understood !! ABOUT CLEANING I'll remind you that I was cleaning the countertop with a wet sponge and you sent me away because you needed to leave, and you told me YOU WOULD DO THE CLEANING YOURSELF!! But I thank you for the opportunity to have this experience with you, thank you very much!!

Tile Installation and Replacement

Credentials

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Lucas Silva

Master Tile

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