FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Diamond Cleaning, we believe in offering transparent pricing with a clear reflection of the value we bring. Imagine investing in a service where you know every dollar contributes to creating a truly immaculate space. We offer customized quotes based on each client’s unique needs and square footage, ensuring you only pay for the services that matter most to you. Additionally, we offer occasional discounts for repeat clients and seasonal promotions, making it easier for you to keep your space consistently fresh without surprises in cost.
- What is your typical process for working with a new customer?
Our process is all about making you feel heard, comfortable, and confident in our service. We start by understanding your specific needs and preferences, from areas that need extra care to any products you prefer we use. During our first cleaning, we’re meticulous in assessing each detail to ensure your expectations are exceeded. Moving forward, we use your feedback to refine our approach so every visit feels more aligned with your vision of a perfect home.
- What education and/or training do you have that relates to your work?
Each member of our team undergoes professional training in top-to-bottom cleaning methods and is educated on the best products and practices to ensure safety, efficiency, and quality. We stay updated with ongoing training to incorporate the latest in eco-friendly and effective cleaning solutions. With this knowledge and experience, we’re equipped to treat each surface with the appropriate care, leaving your home both beautifully clean and preserved.