FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We may not be the lowest-cost option, but that’s because we prioritize using premium materials backed by warranties to ensure your floors stand the test of time. Our commitment to an exceptional customer experience means we only work with top-tier installers and a highly skilled design team. Plus, we offer financing options and carry over 3,000 samples, so we can help you find the perfect solution within your budget.
- What is your typical process for working with a new customer?
We bring the showroom to you with our in-home shopping experience. One of our design experts will arrive at your home, equipped with a van full of over 3,000 samples. You’ll have the opportunity to view larger samples in your own space, allowing you to see how they look with your unique color schemes and lighting. Our team will guide you in selecting the perfect flooring for lasting satisfaction. Ultimately, our goal is your long-term happiness with your floors!