Gina Scarpa

Hi Scott. While I find your disappointment in not being able to get a massage that day understandable, I find this review to be unreasonable and disingenuous. Not sure why you assumed I did not contact you quite literally the moment after finding out a close contact had COVID. I texted you before 7 AM when our appointment was at 1 pm. I also don’t understand what you mean when you said we had to change schedules because my friend was in town. We never had a set time for Saturday. You said you were available both days and I simply asked you if Sunday would work better because I had a friend in town, who was the one who woke up testing positive for COVID on Sunday. I do not always send intakes/confirmations until the morning of an appointment, so I’m sorry for the assumption that you thought you should have had it before hand. You’ve been in my system since Wednesday and I wouldn’t be surprised if the intake (not confirmation) may be sitting in your junk mail. Maybe not as I can’t see sent forms through MassageBook which is how it would have come up in your mail. but either way it’s not my protocol to send it at any specific time before morning of appointments. But I am sorry for the inconvenience that day. I never cancel on anyone for just any reason and I truly hate disappointing people as a professional. So I found this to be quite upsetting as it something that very rarely happens.