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Hello, let's start with something simple. One of the things that has always seemed so obvious to me in the professional service industry is the importance of being responsive. It seems easy to practice the concept of showing up on time, returning calls or emails promptly, fulfilling promises, but simply...following through. Unfortunately, this is not standard practice. However, I strongly believe that this should be the easiest and most essential aspect of professional services. It doesn't take superior talent or skill to return a phone call, show up to work, or devote honest effort and positive energy towards the task at hand. And yet, I constantly see customers frustrated with the lack of attention they receive.
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