FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We try to keep everything as easy and transparent as we can for our families. You can track all of the student's sessions and credits history online. Prepaid Packages: 1 hour - Free 10 hours - 5% off 20 hours - 12% off 30 hours - 20% off - We offer a sliding scale, so as you pre-pay for a larger hourly package, the cost-per-hour decreases. You can also pay in 2 or 3 installments for the prepaid packages, which do not expire and can be used over the course of days, weeks or months, whatever is needed. - We also offer post-pay: session-by-session, per week, or per month whatever is convenient. - We accept cash, checks, credit and debit cards, paypal, venmo, squarecash and many crypto currencies.
- What is your typical process for working with a new customer?
Research is now proving it just takes around 20+ hours to learn (and be good at) a brand new skill - given the right tools and guidance - we’re here to help you however we can on that learning adventure! We have a very simple process: 1. We provide a free initial consultation. Give us a call or send us an email to schedule a session with one of our highly experienced personal tutors - this can be done online or in-person. We totally understand how important a good match is for everyone involved. 2. Choose your package. Do you want to go pre-pay, session-by-session, your call. 3. Book your dates. You and your tutor can figure out what dates work best for everyone. 4. Show up to your sessions with your thinking cap on, ready to learn some cool new stuff! 5. Practice, practice, practice! :)
- What education and/or training do you have that relates to your work?
Our tutors have made it their full-time careers to help students excel in their academic careers. Tutors on our team each have over 10 years of one-on-one and classroom experience working with students of all ages and backgrounds. Our tutors have over 10,000 instruction hours each making them experts in the field of education. This is all in addition to their own graduate and post-graduate adventures. We talking commitment. We are continuously training our tutors and sharing best practices to improve the calibre of the entire tutoring team. Curriculums keep changing, as do standardized tests, and we’re always excited about the new tools and technology that keeps popping up. Everyone on our team keeps their eyes out for cool new stuff and new ways to learn, so they can pass them on to their students.