FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront pricing for all of our services! You will never make an investment in your home without knowing the cost first!
- What is your typical process for working with a new customer?
We will greet you with a smile (over the phone or through messaging) and let you know you have reached the right company. We will then gather your information to understand further what you may need. If you feel we are the right ones to work with, we will schedule you with us, and you will then receive an automated text message to confirm your appointment. We will also inform you of what to expect before your appointment and send another text message once our technician is on the way to your home on the day of your appointment. Our highly trained and background-checked technician will greet you with a smile, listen to your concerns, and assess the situation. We even provide a courtesy inspection of your plumbing or heating/air systems while we are there! From there, our technician will review the best options and provide you with upfront pricing for your investment. Once an option is chosen, in most cases, we can begin the job right there from our fully stocked vans! After completing the job, we will ensure you are satisfied, answer any questions further, and clean up after ourselves, even better than we found! We can then accept payment for the services rendered. We hope to leave you and your home feeling uplifted and that we can be your go-to plumbing, heating, and air company in the future!
- What education and/or training do you have that relates to your work?
Our technicians are licensed and/or certified in their lines of work.