FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer free estimates we a 3D model with an accurate quote right on the spot! We also offer payment plans to customers looking for financing such as 0% for up to 24 months with $0 down! In fact, over 60% of our customers use our financing when they are installing new windows, siding, roofing and/or entry doors. We are committed to making applying for financing easy for you, and we offer a variety of options.
- What is your typical process for working with a new customer?
Our typical process begins with a free, in-person estimate. We take measurements and create a 3D model with accurate measurements. We do an assessment and inspection of your home. After that we go over any financing you may need help securing and then give you a quote.
- What education and/or training do you have that relates to your work?
We are licensed ], bonded and insured, which is a very important question to ask any contractor doing work at your home. If contractors are not insured or are under-insured, you will be liable in the event of an accident. We will happily provide proof that we are licensed and insured to all of our customers. Also, every member of our install team is licensed, bonded, and insured. They have signed a "25 Point Installation Agreement" to ensure that they are on board with Coastal Windows & Exterior's Code of Ethics throughout every step of every job. Windows & Doors: Our installers are craftsmen and they perform critical measures to make sure that your custom windows and doors have an airtight fit. Siding: All of our siding installers have a certification from the Vinyl Siding Institute and they have been trained to perform their work to manufacturer specifications. You simply can't get a better crew than one that has been trained by the manufacturer since they know the product better than anyone else. Roofing: At Coastal we work with GAF, the largest roofing company in the United States. We are direct partners with GAF, so our process includes visiting your home, measuring the roof, going over styles, options, colors, and the warranty, and leaving you with a free estimate. We are a Master Elite Contractor, so we offer our customers a 25 year labor workmanship warranty and a lifetime warranty on shingles. All of our installers must meet regulations such as 6’ of Ice & Water Shield and 6 nails to every shingle to pass this GAF warranty checklist.