FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Russell Partners, we are committed to providing transparent and fair pricing for all the services we offer, including accounting, bookkeeping, freelance paralegal services, immigration document preparation, notary services, tax planning and preparation, and I-9 verification. Here’s what you can expect from our pricing: 1. Clarity & Transparency: We provide clear, upfront pricing with no hidden fees. Whether you’re using our tax planning, immigration services, or bookkeeping, we ensure that you understand exactly what you’re paying for. Any applicable taxes or additional costs are always disclosed. 2. Value: Our pricing reflects the quality and personalized service you receive. From expert tax planning to efficient bookkeeping and paralegal services, we focus on delivering high-value results tailored to your needs. 3. Payment Flexibility: We accept a variety of payment methods, including credit cards, bank transfers, and other convenient options. We also offer flexible payment plans for services that may require ongoing support or multiple sessions. 4. Promotions & Discounts: Be sure to ask about any seasonal promotions or discounts we offer, especially for ongoing services like tax preparation or bookkeeping. We always strive to provide the best value for your investment. 5. Refund Policy: Please note that due to the nature of our services, we do not offer refunds once work has been initiated. However, we are committed to ensuring that our clients are satisfied with the quality and results of our services and will work with you to address any concerns. 6. Service Tiers & Custom Packages: Depending on your needs, we offer different service packages for things like tax preparation, notary services, and paralegal work. We’ll help you choose the right package that fits your unique situation, ensuring you only pay for what you need. 7. Price Adjustments: If our pricing changes, we’ll notify you ahead of time so you can plan accordingly. We are committed to keeping you informed of any adjustments that might affect your service costs. At Russell Partners, our goal is to build long-term relationships based on trust, transparency, and outstanding service. You can always count on us to provide expert solutions with clear and predictable pricing.
- What is your typical process for working with a new customer?
As a professional in mobile notary public services, tax preparation, legal document preparation, and bilingual interpretation, my typical process for working with a new client is as follows: Clients MUST have valid current ID (US or foreign), the client MUST be of sound and mind 1. Initial Consultation: The first step is to have an initial consultation, either in person, over the phone, or via a virtual meeting. This allows me to understand the client’s needs, answer any questions they may have, and provide them with an overview of the services I offer. 2. Assessment: Based on the initial consultation, I assess the client’s specific requirements. For tax preparation, this could involve reviewing previous tax returns or financial documents. For notary services, it could involve understanding the type of document that needs to be notarized. For legal document preparation, it involves understanding the nature of the document and the legal requirements. For interpretation services, it involves understanding the context in which the interpretation is needed. 3. Proposal: After the assessment, I provide a proposal outlining the services to be provided, the timeline, and the cost. This ensures transparency and allows the client to make an informed decision. 4. Service Delivery: Once the client agrees to the proposal, I begin delivering the services. This could involve preparing tax returns, notarizing documents, preparing legal documents, or providing interpretation services. Throughout this process, I ensure open and clear communication with the client. 5. Review and Feedback: After the service delivery, I review the work with the client to ensure their satisfaction. I also seek their feedback to continually improve my services. 6. Follow-Up: Lastly, I follow up with the client to address any additional needs they may have and to establish a long-term professional relationship. I am not an attorney. As a bilingual professional, I can provide all these services in both English and Spanish, ensuring a comfortable and effective communication experience for my clients.
- What education and/or training do you have that relates to your work?
In relation to my work, I have a solid educational background and extensive training. I hold a Bachelor’s degree in Legal Studies, with a minor in Abnormal Behavior. This combination has provided me with a deep understanding of legal principles, as well as insights into diverse behavioral patterns, which often prove helpful in my line of work. I have also earned an Advanced Paralegal Certificate, which has equipped me with specialized knowledge and skills in legal procedures, research, and documentation. Being bilingual, I can cater to a diverse range of clients and effectively communicate in more than one language, ensuring a smooth and comfortable experience for all. As a Commissioned Notary Public, I am authorized to perform certain legal formalities. Furthermore, I am certified in Immigration Document preparation, which allows me to provide assistance with the complexities of immigration paperwork. All these qualifications and skills enable me to provide top-notch services to my clients, ensuring their needs are met professionally and efficiently.