Family Custom Builders

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Responds in about 3 hours

Introduction

Family orientated business focused on quality work over quantity with over 20 years of experience. We do everything from interior painting to additions to building you your dream home. We also remodel and care about your home construction project needs as much as you do. We believe in conducting business with honesty, integrity & the highest level of service possible.

Overview

Hired 7 times

Serves Auburn, MA

Background checked

10 employees

3 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, Venmo, and Zelle.

Social media

Instagram

Featured Projects

87 photos

Master Bathroom Renovation
Bathroom Remodel

Reviews

Customers rated this pro highly for value, responsiveness, and work quality.

Very good 4.5

13 reviews

5

84%

4

0%

3

0%

2

8%

1

8%

This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.

Read reviews that mention:

Carolyn D.

May 22, 2024

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Hired on Thumbtack

Family Custom Builders uses a business model where they set subs up at the project site then disappear. There is no oversight and no project plan that subs are aware of, so order of operations is often wrong. For example: tile done before electrical rough in. Attention to detail is not there, and disrespect for our property became a large issue. Quality was poor and many reworks and workarounds were needed due to material shortages caused by scrap. Perhaps our full kitchen remodel was a larger job than they typically take on? We are still dealing with poor workmanship issues months after we closed our project off to them.

Details: Construction of new kitchen • Yes, plumbing will need to be relocated • Yes, electrical will need to be relocated • Already have plans - just need installation • Residential

Family Custom Builders's reply

We are sorry things did not go completely as planned. All pictures posted above was not how we delivered project. Customer changed mind of location of multiple outlets throughout project also due to coding after project was accepted. Only time we were not there was while we were waiting for inspections. Lastly we treated property with outmost respect we asked before starting please remove all objects from kitchen before start date and everything was taken except for an old chair and cupboard.

Kitchen Remodel

Ferhat T.

Jun 21, 2023

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Hired on Thumbtack

They were very responsive and their price was below market. I can easily say that they didn't try to rip me off like other contractors. I would work with them again.

Details: Complete home remodel • Entire house • Living room • Bedroom • Kitchen • Bathroom • Deck or porch • Garage • No existing plans - need design suggestions • No, the project is not covered by an insurance claim • As soon as possible

Home Remodeling

Marlene M.

Jun 16, 2023

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Hired on Thumbtack

I hired Sanjo and his team to rebuild some stairs and add a barrier, and I’m very impressed with their work. They completed the project efficiently and with a quick turnaround. The quality of their work is great. Highly recommend!

Details: Complete plans or drawings • Bedroom • Living room • Kitchen • Bathroom • Repair existing structure • No load-bearing structures involved • 500 - 1,000 sq ft • Home • I am the owner

General Contracting

Jp S.

Sep 28, 2022

Absolutely amazing service! I wish i could find my before picture but my new deck outside was completely remodeled and I am in LOVE with it thanks to their service and dedication. Sanjo is an amazing individual to work with and very understanding. The job was done also very fast and couldn't be more thankful to him and his team

Thiago S.

Sep 27, 2022

Want to thank the team and staff for helping me and my wife get our dream kitchen! They were super attentive to our needs and detailed with all the steps! Process was super fast and reliable! Looking forward to do my front porch and my deck next! Totally recommend them!!

Credentials

Background Check

Sanjo Ramos

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We value quality over quantity. We also stick the original pricing as best as we can even with alterations.
What is your typical process for working with a new customer?
We first reach out and get to know them personal and schedule an in person meeting, we then go through the whole project and write up a proposal, once the customer accepts we are there every step of the way from start to finish. Once project is complete we always follow up to make sure customer is still happy and see if there is anything we can help them with.
How did you get started doing this type of work?
Family trade since I was born.