FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is the best. We have built a business with 0% debt accumulated. Allowing us to be able to work with customers on pricing due to low overhead. We offer 0% Financing. We understand not everyone has the means to pay for a complete project at once. Our goal knowing this is to turn everyone's dream into a reality.
- What is your typical process for working with a new customer?
After initial contact we come and meet with the customer on location and discuss everything they are wanting done. When that is done we submit a FREE ESTIMATE and discuss FINANCING options if our customer chooses that option. We include a scope of work. This shows the customer exactly what they are paying for. Attached will be a contract which the customer will sign. The payment schedule will be attached as well and will be signed by the customer. Next we will collect a deposit. After that Thumbs Up will come and preform the task at hand in a timely and professional manner. When the project is complete myself or other Thumbs Up management will do a walk through of the job with the customer and have them sign a job satisfactory sheet. This ensures all our customers are happy before giving Thumbs Up final payment.
- What education and/or training do you have that relates to your work?
All of our experience has come from hands on doing it yourself know how. Thumbs Up requires clean drug screens and a minimum of 3yrs experience on any employee that is hired. We are apart of the Northwest Homebuilders Association. We are licensed to do business and are fully insured. We are also able to provide current certificates of workers compensation on our employees.