FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Transparent Pricing: We provide clear and upfront pricing for all services. Customers will receive a detailed estimate that outlines the costs associated with their specific project. 2. No Hidden Fees: We strive to ensure there are no hidden fees. Any additional costs that may arise will be communicated before proceeding with the work. 3. Discounts: We offer seasonal discounts and promotions on select services, as well as special rates for repeat customers or referrals. It's worth asking about any current offers when inquiring. 4. Payment Options: We accept various payment methods for convenience, including credit cards, cash, and checks. 5. Deposit Requirements: For larger projects, a deposit may be required to secure the booking. The specifics will be outlined in the estimate. 6. Cancellation Policy: Customers should be aware of our cancellation policy, which typically involves a notice period to avoid any cancellation fees. 7. Cost of Materials: For projects that require materials (like roofing or remodeling), the costs for these materials will be included in the estimate, but it’s important to discuss any preferences for specific brands or products that may affect pricing. 8. Consultation Fees: If a consultation is needed, we may charge a fee that could be applied toward the total cost if the customer proceeds with our services.
- What is your typical process for working with a new customer?
1. Initial Contact: Customers can reach out through, phone, or email to inquire about our services. We encourage them to share details about their project needs. 2. Consultation: We schedule a consultation to discuss the customer's specific requirements, budget, and timeline. This can be done in person. 3. Site Assessment: If applicable, we conduct a site assessment to evaluate the area that requires work. This allows us to provide a more accurate estimate and understand any challenges that may arise. 4. Detailed Estimate: After the consultation and assessment, we provide a detailed estimate that outlines the scope of work, materials needed, and associated costs. This estimate is transparent and easy to understand. 5. Discussion and Agreement: We go over the estimate with the customer, addressing any questions or concerns. Once everything is agreed upon, we finalize the details and set a start date for the project. 6. Project Execution: On the scheduled date, our team begins the work, keeping the customer informed throughout the process. We prioritize clear communication and professionalism. 7. Quality Check: Upon completion, we conduct a thorough quality check to ensure that the work meets our standards and the customer’s expectations. 8. Customer Walkthrough: We invite the customer to review the completed work, making sure they are satisfied with the results. Any final adjustments can be made at this stage. 9. Payment and Follow-Up: Once the customer is happy with the work, we discuss payment options and finalize the transaction. We also follow up after a few days to ensure everything is functioning well and to address any concerns. 10. Feedback: We value customer feedback and encourage reviews to help us improve our services and assist future clients.
- What education and/or training do you have that relates to your work?
I graduated from Cornerstone Christian Academy in 2012 and bring 16 years of diverse experience in customer service, cash handling, and IT to my current roles. My practical knowledge has been significantly enhanced by hands-on experience gained from my parents, who worked for Jim Walter's building houses. This exposure allowed me to develop proficiency in utilizing tools and effectively sourcing materials for various projects. In addition to this foundational experience, I owned and operated my own cleaning business, where I honed my skills in customer relations, operational management, and service delivery. I also collaborate with business partners who possess General Contractor's Licenses, further enriching our team’s expertise and ensuring we deliver high-quality services to our clients. I have a strong foundation in customer service and technical skills, which are essential in the cleaning and home improvement industry. My experience as an IT Technician has enhanced my problem-solving abilities and attention to detail, both crucial for delivering quality service. My early exposure to the industry through my stepdad and mom's work at Jim Walter's Home sparked my passion for home improvement. This hands-on experience provided me with valuable insights into the remodeling process. Additionally, I owned my own cleaning business in Dallas, TX, for three years, where I developed strong business management and customer service skills. My partners at J&L Cleaning Services bring over 40 years of combined experience in roofing and remodeling, having also owned their own businesses in the past. Together, our extensive experience allows us to offer exceptional services and a deep understanding of transforming spaces for our clients.