FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Olympian Roof, we offer competitive and transparent pricing with no hidden fees. Each roofing project is unique, and we provide customized quotes based on the scope of work, materials, and the specific needs of your roof. We’re proud to offer free inspections and estimates to give you a clear understanding of your options upfront. We also offer seasonal promotions, discounts for veterans and first responders, and financing options to make your roofing project as affordable as possible. Our goal is to deliver high-quality work at a price that fits your budget.
- What is your typical process for working with a new customer?
1. Initial Consultation: When a new customer contacts Olympian Roof, we begin with a complimentary consultation to understand their roofing needs. Whether it's a repair, replacement, or new installation, we gather details about the project and schedule an on-site inspection. 2. Roof Inspection & Assessment: One of our experienced roofing specialists will visit the property to perform a thorough roof inspection. We check for damage, material condition, and potential problem areas. Following the inspection, we provide a detailed assessment, along with photographs to highlight any areas of concern. 3. Custom Quote & Recommendations: After the inspection, we create a personalized estimate based on the customer's specific needs. We explain all available options, from materials to timeframes, ensuring the customer understands the scope of work and pricing. 4. Contract & Scheduling: Once the customer approves the estimate, we move forward by finalizing the contract and scheduling the project. We aim to align with the customer's preferred timing while providing a clear timeline for completion. 5. Roofing Work: Our highly trained team begins the project as scheduled, keeping the customer informed every step of the way. We prioritize minimal disruption to the household and maintain a clean and safe work environment. 6. Final Walkthrough & Inspection: Once the work is complete, we conduct a final walkthrough with the customer to ensure satisfaction. We inspect the job to confirm everything is up to Olympian Roof’s high standards and address any final questions or concerns. 7. Post-Project Follow-Up: After the project, we follow up to ensure long-term satisfaction with the new roof and offer maintenance tips to help extend its lifespan. Should any issues arise, we are always available to assist with any concerns. Our process is designed to be smooth, transparent, and stress-free, with the customer’s needs at the forefront.
- What education and/or training do you have that relates to your work?
At Olympian Roof, we pride ourselves on staying at the forefront of industry standards and best practices. Our team is made up of highly trained roofing professionals who have completed extensive training in both roofing installation and repair. Our staff regularly attends industry workshops, certifications, and continuing education programs to ensure we are up-to-date on the latest roofing technologies, materials, and safety protocols. Additionally, we are licensed and insured, giving our customers peace of mind that their roofing project is in expert hands.